Take queries from Customer and resolve it over the Call
Record keeping of all technical Problems
Customer Retention
Make sure to resolve the generated tickets of Customer Problem in timely manners
Process and frequent correspondence on email.
Analyzing and answering general questions regarding products.

Maintained of relationship with the client
Record keeping
Contract negotiation
Timely estimation, billings and collections
Process and frequent correspondence on mail.
Analyzing and answering general questions regarding Canadian Real Estate Market.

Maintained of relationship with the client
Record keeping
Contract negotiation
Timely estimation, billings and collections
Process and frequent correspondence on mail.
Overall responsibility of the position is to recover and collection of medical bills via e- mails and out bound phone calls.

Manage a team of call center agents.
Responsible for the day-to-day activities and guidance of their team members.
Give training to team members to ensure their goals are specific, achievable in timely manners.
Communicate company goals to associates so every employee understands his or her role.
Implement team goals and help team members to achieve it with different strategies.

Take care of the employee as far the product knowledge is concerned.
Do the closings of the sales of new employees.
Take transfers, if any employee is having difficulty in handling the customer.
Take care of the team in the absence of Team Manager.

Achieve monthly target provided by the company.
Strong phone contact handling skills and active listening.
Attracts potential customers by answering product and services questions.
Generating quality sales leads that develop into new customers.
Customer orientation and ability to adapt/respond to different types of characters.