Responsible for managing employees and for planning, marketing , coordinating and administering hotel services such as catering and accommodation facilities.
• Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
• Deal with all esquires in a professional and courteous manner, in person, on the telephone or via e-mail
• Assist in keeping the hotel clean and tidy, at all times
• Deal with customer complaints in a professional manner
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
• Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
• Propose and implement effective marketing strategies to maximize room occupancy levels
• Complete all daily administration tasks as required
• Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
• Maintain the correct handling of all soiled linen and ensure that every bedroom has the correct bedding and relevant number of towels
• Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy
• Be involved and contribute at team meetings
• Assign duties to workers and schedule shifts.
• Perform general physical activities and administrative tasks when delivering mail or answering phones
• Make decisions and develop plans for how to manage hotel.