Experienced Master with a demonstrated history of working in the non-profit organization management industry. Skilled in Microsoft Word, Public Speaking, HTML, Teamwork, and Adobe Photoshop. Strong professional with a Masters in Business Administration focused in Marketing & Human Resource from Hamdard University as well as Certified HR Professional (CHRP) as well as Certified Training and Development Professional (CTDP) from HR Academia - New York. Affiliated from banking and logistics industry from past 5 years with experience of being with the market leaders of Commercial Banking and Domestics and international logistics.
To handle all the HR related Jobs (End-To-End)Selection, Interview, Hiring and onboarding of new potential candidates and employees respectively.Training and Development (From TNA, Venue arrangement to post training evaluation) and its impact on employees via 3 months evaluation.Organizational Development and needs of department and employees.Benefits and Compensation including market survey for employees salaries and other benefits.Employer to Employee relationship buildingPayroll Management with complete detailing for Confirm, Salary revised staff and ensuring smooth payroll process.Career Planning for employees with respective managers and upper management.Medical (IPD) Support to third party medical company on behalf of employees also ensuring timely addition and removal of employees keeping in mind the financial impact.Full and Final Settlement of employees according to rules and laws defined.EOBI Complete working through EOBI Government Portal for the companyAttendance and Leave Management of all employees and keeping in mind the exceptions (Case to case basis)
To handle all the issues of the staff in respect of Bio Metric Attendance System & to ensure that all the issues are addressed amicably with HR, HOK.
To coordinate with respective departmental heads of the trade operations for performance appraisals and to ensure that they are completed and submitted to HR, HOK within the target date set for the purpose.
To assist and help of respective departmental heads in transferring/posting of staff from/to trade operations.
To always keep updated organograms of all the departments of Trade operations as per their current assignments/jobs/positions and for the review of audit. Organograms should be approved by the GM & Head trade operations along-with the respective departmental heads.
To provide supports/suggestions to Unit Head CTP in carrying out necessary processes reviews/re-engineering on periodic basis for increasing efficiency & strengthening controls.
To coordinate with respective heads of trade operations & L&D HOK in sending nomination of resources for their respective areas of training program & to maintain the record thereof for management review.
To provide support to Unit Heads in identifying staff for programs/courses being conducted by Learning & Development Department in order to enhance the skill set & career growth of the staff. Likewise, staff is also identified for trainings which are organized outside the organization by regulators/other consultant agencies.
As Management Trainee - HR
Provide assistance in daily HR Operations.
Assist in preparation of JD & JS.
Advertise all open Jobpositions.
Conduct telephonic Interview & Scheduling interview.
Conduct new employee orientation.
Create new employee personnel files, generate employee ID & verify documents.
Maintain & update employee master data and personal files.
Update daily attendance & coordinate in payroll section in preparation of employee salaries.
Coordinate in leave management system to adjust casual leave, sick leave & annual leave.
Update departmental hierarchy to identify departmental workforce needs.
Perform employee Reference check.
Coordinate & Conduct employees Training & Development.
Handle employee complaints & grievances.
Assist in performance management system.
Coordinate in employee engagement activities & employer branding.
As Management Trainee (On Rotations)
Identified various places of improvements and applied Problem Solving tool via 5 Whys technique.
Created a positive impact of HR on Departments as well as maintaining good relations of Cross Functions
departments.
Updated HR with the problems going in different department and helped in solving issues of employees.
Conducted 20+ trainings and activities in different departments to keep employees informed, trained and
motivated.
Pin pointed areas of automation to Management as well as co-ordinated with IT Department to make automation
possible.
Supported on different positions as per request of department directors. for e.g. AM-Domestic Operations & Sen.
Ex. ISC Ops. etc.
Worked on 5 different projects.
(Details can be discussed on interview)
Member of Toastmasters International since January 2018.
• Working in TCS Express and Logistics at Complaint Management Desk (Customer Care Executive) since 2nd January 2017 till date. Also serving on Complaint Desk Head office Facilitation (Front desk customer’s complain handling and dealing) for 6 months being on the same department and company.
• 2 Months Internship at TCS Express and Logistics at Web Desk department. (November & December 2016 / Black Friday). In this Internship I was promoted to 3 different working department positions.
i) Yayvo.com Web Desk (T.C.S E.com)
ii) Yayvo.com Customer Care (T.C.S E.com)
iii) T.C.S Logistics Web Desk
iv) T.C.S Logistics Domestic Customer Care
After that i was offered a Permanent Position which is mentioned above.
• 2 Months experience as Marketing Associate with Arts Council of Pakistan, Karachi. (Karachi Youth Festival 2016).