Providing onsite and remote support to clients of Techwelt across the EU.
Visiting the sites and designing the Network infrastructure solutions to support the project teams.
Working with a global team of professionals to ensure zero downtime as per SLAs with clients of Techwelt.
Selected for EUC Migration Engineer site lead and successfully migrated complete IT infrastructure which includes Network Infrastructure, Server Room equipment, Desktops/Laptops, and Printers from old to the new company policy in Lodi, Lombardy, Italy & Monselice, Veneto, Italy sites.
Training junior engineers, on-site IT Team, and End Users for relevant tasks.
Leading the post-migration support to End Users of Hitachi Energy
Coordinated with vendors for delivery of IT equipment & services in a timely manner to achieve the goals in given timelines.

Monitoring the progress of programs, using and applying programming documents, program directives, funding documents, and other program material.
Providing technical leadership at the enterprise level and serving an integral role in IT operations, DevOps, and business development.
Designing, procuring, deploying, and supporting the Audio Video Conference Solutions for public sector organizations\' projects
Leading a team of IT Support Specialists & Resident Engineers for instant support to end-users for daily issues in PC/Laptops (Hardware & Software), printers, scanners, and network issues
Manage and maintain a variety of Windows, Linux, macOS, Hyper-V, and VMware systems.
Providing the CI/CD platform using Docker & Git to Development & Operations team to meet the project timelines in an efficient and reliable working environment.
Providing system-level security & support for SQL Server, MySql, PostgreSQL, MongoDB, and integration processes for all new and old deployed software applications
Perform incident investigations, diagnoses, and resolutions using proven methodologies.
Identify, manage, and update incidents and service requests using ITSM (Service Now) to ensure contracted Service Level Agreements (SLAs) are met.
Provide 3rd-level remote technical support, troubleshooting, and root cause analysis relating to the application, product, and system incidents.
Provide remote technical support within ITIL-aligned service delivery processes.
Responsible for assets management of all the IT-related inventory
Administration and maintenance of extensive application software and working and coordinating with vendors.

- Understanding customer requirements and business objectives
- Providing strategic advice on using technology to achieve goals
- Managing IT initiatives and collaborate with in-house technical staff
- Designing IT systems and networks ensuring the right architecture and functionality
- Supporting new technology implementation
- Training users in new and existing IT systems
- Providing assistance with technical issues
- Revising existing systems and suggest improvements
- Recommending technology as per requirements on the projects and features of any IT devices to make client business more secured and smooth

- Meeting with clients to determine requirements
- Working with clients to define the scope of a project
- Planning timescales and the resources needed
- Clarifying a client\'s system specifications, understanding their work practices and the nature of their business
- Travelling to customer sites
- Liaising with staff at all levels of a client organization
- Defining software, hardware and network requirements
- Analyzing IT requirements within companies and giving independent and objective advice on the use of IT
- Developing agreed solutions and implementing new systems
- Presenting solutions in written or oral reports
- Helping clients with change-management activities
- Purchasing systems where appropriate
- Designing, testing, installing and monitoring new systems
- Preparing documentation and presenting progress reports to customers
- Organizing training for users and other consultants
- Being involved in sales and support, and where appropriate, maintaining contact with client organizations
- Identifying potential clients and building and maintaining contacts

- As applicable, coordinate, direct and oversee work done by Skif Enterprises Private Limited Consultants/System Engineers and/or Network Engineers.
- Coordinate fieldwork for assignments with the Manager/Lead Consultant by developing project plans, fieldwork task schedules, scheduling and preparing for workshops and interviews, gathering documentation, and liaising with client staff.
- Perform engagement procedures designed to identify and define issues, review and analyze evidence, and document business processes. Prepare working papers to support results of procedures.
- Conduct interviews with client management to gain an understanding of client business conditions, risks and controls (including preparation of interview notes).
- Identify, develop and document issues and recommendations using independent judgment concerning areas being reviewed.
- Assist in coordinating and communicating the results of consulting and internal audit projects for IT Infrastructures via written reports and oral presentations to management.
- Ensure all review notes are addressed and reviewed with the senior consultant and/or IT Manager.
- Provides input to the project team during all phases of the project.Participate in the drafting of reports and presenting draft to the senior consultant and/or manager for review and approval.
- Related projects/work as assigned.
- IT Projects and Quality Management
Ensures SKIF’s high expectations for quality in all assigned projects and deliverables under their control. Contributes to the development of project management, quality assurance and professional consulting and auditing approaches/methodologies. Proposals and Business Development.Contributes to proposal submissions and IT business development initiatives under the direction of the Leadership team.Participates in networking events related to SKIF practice areas.

Manage network of Warda Prints including 45 remote sites
Manage system installation & system security
Deployment of Microsoft Server 2003 and Windows 7 Pro for smooth working environment
Deployment of Candela RMS on Server and Client systems
Preparing reports for senior level management as per demand
Deploying policies on Candela RMS as per instructions by senior level management
Providing training to IT Staff for all required steps to keep data secure and in reliable hands
Assisted to Accounts/Finance department while using Accounts Application deployed by Candela Team
Interaction with ISPs & Vendors to make operations of IT in secured and smooth manners

- Monitoring Servers services
- Managing Active Directory Creating User name & password, file access permissions for certain project personnel to certain files
- Implementing and maintain Group Policies
- Backup operations
- Monitoring network performance, network devices for performance
- Implementing new networks (Cabling+ Routers configurations, etc.)
- Providing Desktop support for PCs, Laptops
- Providing user support for organization applications SAP, POS software
- Email configuration and backup
- Providing 1st & 2nd Level hardware support for all IT devices (printers, photocopiers, scanners, structure cabling, switches, routers, Blackberry etc.) are in good working order and they are maintained and used properly
- Coordination with all IT suppliers to ensure better service delivery.

- To manage the Data Networks of Government department / ministries
- To configure/manage/monitor all the networking equipments (routers, Switches, DSL Modems, Firewalls)
- Management and troubleshooting of the Network applications, equipments and infrastructure installed at different government offices and Data Centers
- Interaction with end users (employees of Government departments) to provide support regarding network related issues like connectivity with servers, PCs and other equipment on the LAN/WAN
- To communicate and liaison with web hosting and internet connectivity (bandwidth) provider(s) for reliable, smooth and stabilized web hosting of government websites
- Ensuring that Cisco Catalyst 2950 Configurable Switch is maintained
- Updating online MS Server 2003 OS and MS Windows Xp OS on daily basis
- Ensuring that Dell Power Edge 2800 Server machines are maintained
- Developing the complete documentations for Network / System Deployment on the project and implementing DRPs & Supervising Technical Support Analyst