Communication skills: Strong communication skills to answer customers clearly, I understand and communicate information effectively in writing, by phone, or to person.
Customer-Service Skills: Retain customers by answering customers' questions and complaints in a helpful and in professional manner.
Interpersonal skills: Creating positive interaction with customers is an essential part of my job.
Listening Skills: Possess excellent carefully listening, understanding and responding skills in order to help
Patience: Capability to multitasking with the quality of patience and politeness especially when interacting with difficult and irate customers.
Problem-solving skills: Always determine solutions to a customer's problem by resolving issues effectively to ensure absolute customer satisfaction.
Correspondence with Corporate sector and in-house clients to Uphold good and long term business
ï‚§ Communicate the updated progress of the project or campaign with respective client via email or phone.
ï‚§ Responding to emails, phone calls and direct meetings with corporate and walking customers regarding
any query or questions about services, products or complaints.
ï‚§ Collecting production report on daily basis from production department and presenting to the Director
with delivery schedule and further progress.
ï‚§ Making sure that job has done on time with execution and completion form with photographs.
ï‚§ Processing job orders to other related departments with time frame.
ï‚§ Try to create a good & healthy work environment in the office.
ï‚§ Ensuring a discipline in office.
ï‚§ Conduct department meetings on regular basis at least twice in a month.