Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
maximize network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
undertake data network fault investigations in local and wide area environments using information from multiple sources
secure network systems by establishing and enforcing policies, and defining and monitoring access
report network operational status by gathering and prioritizing information and managing projects
liaise with project management teams, third-line engineers and service desk engineers on a regular basis
Monitor Systems/ Server connectivity to ensure high availability. Infrastructure Security monitoring and incident response/handling

Assisting Manager Helpdesk
• Managed day-to- day activities of coordination with ICT and others department staff function
• Implementation, training and troubleshooting of HMIS (Hospital Management information
• system)
• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software for the PKLI Region’s Site’s and user community
• Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Logs and maintains user requests and incidents using Service Manager tracking tool
• Liaise with Helpdesk, 3rd Level Support and ERP Systems teams.
• Troubleshoot / Resolve end user technical issues
• - Ensure all Microsoft, Security, Anti-Virus and other updates are automatically deployed to PCs
• Provide professional remote support for incidents & requests
• Deal with escalations
• Deal with & take ownership of calls Creates tickets for customer issues and escalates unresolved issues according to procedure.
• ensure that tickets are managed and updated regularly.
• Identify and escalate priority issues to management.
• Provide staff training on support applications and technologies.
• Assigns customer support calls to IT support teams according to the IT department procedures.
• Participates in team briefings, meetings, and educational sessions to remain current on go-lives, system events, support policies, and other relevant organizational, department, or team information.
• Manage Helpdesk portals for tickets generation purpose of reported issues and assign queries to relevant teams and follow up till issues not resolved.
• Providing End-user’s Technical support to clients and resolve reported issues through phones calls, walk-in , and remote session
• Supporting other team members with various administrative tasks
• Act as liaison for computing operation, communicating, resolving and/ or initiating the resolution of problem and concerns

Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
* Manage daily operations of the IT department
* Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
* Coordinate the needs of in-house IT experts and remote employees, vendors and contractors
* Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
* Assist with the installation of new hardware and software and help train employees on its use
* Understanding of generic network attacks and take care of it pro-actively.
* Review bandwidth and resource utilization and make recommendations for any upgrades.
* Managing the access controls as per business needs and document every change.
* Perform continuous research work on latest technologies for improving our network infrastructure and self skills by attend internal technical and domain training\'s.
* Ensure that all network components that we have in our infrastructure must have redundancy within data center and across the data center, let management know if there is any system without redundancy within or across data center.
* Work with team to come up with ideas on improving network infrastructure.
* Ensure the backup of all network devices on daily basis

Designing +implementing new network solutions/or improving the efficiency of
current networks, investigating faults in the network & scheduled upgrades