• Accomplish and control all matters relating to delinquent accounts by constantly executing collection & recovery procedures and ensuring appropriate actions are taken to ensure full recovery.
• Accountable of ASF Foundation Housing Scheme Customer dues recovery collection, develop collection strategies to minimize \"bad dues\" portfolio loss.
• Contribute to the development of policies and processes across the group to ensure that high quality consistent services are delivered.
• Understanding of the customers dues position and how this affects the team and company overall.
• Lead the delivery of an outstanding income recovery service. Maximizing income collection across the group.
• Ensures remedial action is taken when required to keep performance in line with business objectives.
• Associates to maintain confidentiality when handling customer enquiries and other information.
• Controlling to maintain real time data information systems.
• Proven experience of meeting and exceeding set targets within a team environment.
• Ability of negotiating assertively and dealing with customers under difficult circumstances.

• Efficiently oversaw sales and marketing activities, formulated strategic business plans, and assured profitability, revenue growth, maximum market penetration, sell-through, and client satisfaction.
• Managed sales and marketing operations, ensuring accomplishment of set business targets, meeting the ever-increasing competition from organize and unorganized structures.
• Supervised all business development operations of the organization and delivered first rate support and advice to direct and indirect sales and marketing teams to achieve targets and raise business.
• Sustained high level of professionalism, integrity, customer satisfaction and sales growth by utilizing a diversity of marketing methods; addressed needs and requests, adhered to customer service standards.
• Achieved sales and profitability targets, training, sales strategies and plans while growing profits and market share, delivered solutions to deal with escalate issues as well as established sales and service objectives.
• Ability of negotiating assertively and dealing with customers under difficult circumstances.
• Examined customer problems and research solutions using the knowledge base.
• Responsible and entertaining Customers for all queries and resolving their issues.
• Cultivating positive interactions and relationships with sales representatives, team leaders and managers, and executives to evaluate sales strategy and results.
• Established plans to acquire new customers or clients through direct sales techniques cold calling / overseas targets and business to business marketing visits.
• Responsible of Booking / File Transfer and File Cancelation process.
• Passing leads to sales team and following up on program.

• Served as knowledge expert on human resources matters; researched employee compensation to ensure competitive salaries and accurate classification which contribute to highest associate engagement.
• Assisted in recruitment process by posting job advertisements, screening resumes, scheduling job interviews, approvals, background check, reference checks, offer letters and issuing joining documents.
• Skillfully monitored and revised employee handbook, position descriptions, maintenance of accurate HR records and systems, such as leave and attendance records, organization charts, etc.
• Functioned in close coordination with Dubai Govt. Department, Dubai Municipality, Ejari Contract and Internal & External Inspections.
• Expertly presented advice to the senior management team and staff on HR policies and best people management practices, including Employee Performance Appraisals and Disciplinary activities.
• Held accountable for the development and implementation of grading structure System for all levels of employees.
• Responsible of DDWD Management / DDWD Guest and Customer and joiner housings other benefits as well as controlling administration functions /HR budget on the Annual basis.
• Responsible of HR Functions and Employees Welfare / Accommodation Services, HR Support Services. Govt. & Liaison.
• Monitoring and Responsible of Sanitized / hygienic status related Accommodation and DDWD Caterings operations.
• Responsible for employee relations such as transfer and promotions.
• Responsible to conduct inspection and audit by internal & external agencies. (British Safety Council / Lloyd`s Audit etc.
• Responsible and Organized of sports Carnivals.
• Controlling HR Support Services Operations and DDWD - ESSC (Employees Sports, Social Committee).
• Responsible of Employees payroll and other benefits.
• Controlling of recruiting requirements by studying organization plans and objectives.
• Monitoring of OH&S, Safety /quality and KPI`s procedure.