Qualified office management /HR Administration & Banking with 8 years’ experience in Pakistan & abroad. Hands on experience in sales and marketing,administration and office management in the bank, electronics, advertisment industry. Strong understanding in the area of sales and marketing and custormer relations and services as well.
1. Maintain high and professional levels of customer service.
2. Research required information using available resources and client websites.
3. Respond quickly and accurately to customer inquiries via the live chat program.
4. Record details of customer contacts, making up the leads and sending them through.
5. QA of chats and leads made up.
6. Prepare QA reports of the agents to communicate outcomes of quality activities.
7. Identify training needs and organize training with new agents to meet quality standards
• Achieve monthly sales targets and project quarter wise targets.
• Relationship development with clients and to promote business.
• Offering a price and negotiating around it.
• Closing the deal and recording the details.
• gaining a clear understanding of customers businesses and requirements;
• Negotiating on price, costs, delivery and specifications with client.
Brands: Canon, Asus and Lenovo.
• Business to business (B2B);
• Business to customer or consumer (B2C).
• relationship building;
• researching the market and related products;
• recording sales and order information and sending copies to the sales office, or entering figures into a computer system;
• reviewing your own sales performance, aiming to meet or exceed targets;
• gaining a clear understanding of customers' businesses and requirements;
• representing their company at trade exhibitions, events and demonstrations;
• negotiating on price, costs, delivery and specifications with buyers