1. Maintenance And It Support For School Labs-100%
·         Maintain inventory labs record files and utilize available resources effectively periodic reporting to it secretariat
·         Ensure all systems and equipment are running on a daily basis in the labs. Ensuring systems are properly shut down at day closing.
·         Take precautions to ensure there is no power failure during the process.
·         Identify the problem through the information collected or visit on site.
·         Ensure backup and storage of data before any major changes made to hardware and software.
·         Ensure optimal utilization of smart boards ,relevant maintenance and ensure it is not misused.
·         Resolve the problem through replacement amendments of hardware ,and updating of software.
·         Maintain network wiring and maps, ducting wherever required .ensuring no cables are open.
·         Monitor student activities during classroom sessions and provide support in liaison with computer teacher.
·         Scan all the computers in lab computer lab with virus scanner software weekly or when ever needed to ensure the computer lab security from malwares.
·         Routine installation and troubleshooting of software required for the ict–program/smooth operation of the computer lab.
·         Complete lab maintenance :cleanliness and updations.
·         Maintain daily checklist .
·         Provide helpdesk services in liaison with hitec secretariat.
2.   ERP Eschool Support For School.
·         Student data entry/quick entry
·         Student data verification
·         It asset coding
·         Setting up new users’ accounts and profiles and dealing with password issues
3.  Google G-Suite Support For School.
·         Student/ Employ emails creation
·         Student data verification
·         Designation tagging
·         Setting up new users’ accounts and profiles and dealing with password issues
·         Install and configure outlook emails through Google sync tool
·         Provide support to staff and clients face-to-face and over the telephone for help set up accounts.
·         Diagnosing email sending/receiving issues deal with any devices.
4.  LMS (Moodle)(moodle.hiteclms.com)

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Experience
companyName Technical Support Engineer
VIPER TECHNOLOGY (pvt) LIMITED, islamabad
Feb 2014 - Present
Monitor and maintain the computer systems and networks . Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, over the phone and in person. 1. install and configure computer hardware operating systems and applications; 2. monitor and maintain computer systems and networks; 3. communication with staff and clients face-to-face and over the telephone to help set up systems/resolve issues; 4. troubleshooting system and network problems , diagnose and solve hardware or software faults; 5. replacing parts as required; 6. providing support, including procedural documentation and relevant reports; 7. setting up new users\' accounts and profiles and dealing with password issues; 8. responding within agreed time limits to call-outs; 9. work continuously on a task until completion (or referral to third parties, if appropriate); 10. prioritizing and managing many open cases at one time; 11. rapidly establishing a good working relationship with customers . 12. testing and evaluating new technology; 13. conducting electrical safety checks on computer equipment.