10 years of experience in customer service, sales, branding, operation management, business analysis as a lead and Executive.
Consistently award winning performer and adding value in organization.
Excellent in trouble shooting, root cause analysis and providing alternatives in decision making.
Expert in turning ideas into results.
Visionary, Strategy, Execution & Leadership & Performance Improvement
Highly motivated to take start-up, Turnaround, Change
Product Development & Rollout
Highly focus on Team and Relation Building along with Performance Improvement
Developing and designing Customer Service strategies.Managing Call Center and Social media campaigns. Organizing and controlling department activities via developing KPIs.
Forcasting foot fall, Capacity Utilization and Managing service level
Served as Team Leader Non-Voice Channel in Telenor Pakistan. This entails non voice (basic and complex) tasks. Ensuring highest standards of business knowledge & insight while possessing a high degree of dedication towards work. Having analytical skills, problem solving and data analysis skills along with possess systems and processes. This position contained the team of 12 personnel; managing, counselling, coaching, training feedback & feed forward as required. Strict Compliance to company policies plans along with complete understanding of COC.