خلاصہ

10 years of experience in customer service, sales, branding, operation management, business analysis as a lead and Executive.
Consistently award winning performer and adding value in organization.
Excellent in trouble shooting, root cause analysis and providing alternatives in decision making.
Expert in turning ideas into results.
Visionary, Strategy, Execution & Leadership & Performance Improvement
Highly motivated to take start-up, Turnaround, Change
Product Development & Rollout
Highly focus on Team and Relation Building along with Performance Improvement

پراجیکٹس

360 ' Degree Leadership Wateen
E-Care KPIs Redesigned
First Level Right

تجربہ

کمپنی کا لوگو
MANAGER CUSTOMER SERVICE & ONLINE OPERATION HEAD
Uniworth Dress CO.
جون ۲۰۱۸ - موجودہ | Lahore, Pakistan

Developing and designing Customer Service strategies.Managing Call Center and Social media campaigns. Organizing and controlling department activities via developing KPIs.

کمپنی کا لوگو
Patient Care Executive
Shukat Khanum Hospital And Resarch Center
فروری ۲۰۱۷ - جون ۲۰۱۸ | Lahore, Pakistan

Forcasting foot fall, Capacity Utilization and Managing service level

کمپنی کا لوگو
Team Leader Non Voice Channel
Telenor Pakistan
جولائی ۲۰۱۵ - نومبر ۲۰۱۵ | Lahore, Pakistan

Served as Team Leader Non-Voice Channel in Telenor Pakistan. This entails non voice (basic and complex) tasks. Ensuring highest standards of business knowledge & insight while possessing a high degree of dedication towards work. Having analytical skills, problem solving and data analysis skills along with possess systems and processes. This position contained the team of 12 personnel; managing, counselling, coaching, training feedback & feed forward as required. Strict Compliance to company policies plans along with complete understanding of COC.

تعلیم

University of Management & Technology (UMT)
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MS/MBA‎
Supply Chain Management
CGPA 3.7/4
2015
University of Management & Technology (UMT)
ماسٹرز, ماسٹرز ان سائنس, MSc‎
CGPA 3.2/4
2004

پیشہ ورانہ مہارتیں

5+ سال Cross Selling
5+ سال Customer Analysis
5+ سال Customer Service Management
5+ سال Demand Supply Planning
5+ سال eBanking
5+ سال English Fluency
5+ سال Executive Presentation Skills
5+ سال Hiring And Team Building
5+ سال Interpersonal
5+ سال Key Account Management
5+ سال Leadership and team building
5+ سال Managing Midsize Teams - 5 to 20 People
4 سال Microsoft Excel
5+ سال Microsoft PowerPoint
5+ سال Microsoft Word
5+ سال Mobile Services
5+ سال negotiationskills
5+ سال planning skills
1 yearSales Boosting
5+ سال Team Motivation
3 سال Vendor Management Skills
5+ سال Writing Proposals

زبانیں

ماہر انگریزی