خلاصہ

13 years of experience in customer service, sales, branding, operation management, business analysis as a lead and Executive.
Consistently award winning performer and adding value in organization.
Excellent in trouble shooting, root cause analysis and providing alternatives in decision making.
Expert in turning ideas into results.
Visionary, Strategy, Execution & Leadership & Performance Improvement
Highly motivated to take start-up, Turnaround, Change
Product Development & Rollout
Highly focus on Team and Relation Building along with Performance Improvement

پراجیکٹس

360 ' Degree Leadership Wateen
E-Care KPIs Redesigned
First Level Right

تجربہ

کمپنی کا لوگو
Assistant Director Administration
University Of Central Punjab
نومبر ۲۰۱۹ - موجودہ | Lahore, Pakistan

All Administration activities within facility

کمپنی کا لوگو
MANAGER CUSTOMER SERVICE & ONLINE OPERATION HEAD
Uniworth Dress CO.
جون ۲۰۱۸ - موجودہ | Lahore, Pakistan

Developing and designing Customer Service strategies.Managing Call Center and Social media campaigns. Organizing and controlling department activities via developing KPIs.

کمپنی کا لوگو
Patient Care Executive
Shukat Khanum Hospital And Resarch Center
فروری ۲۰۱۷ - جون ۲۰۱۸ | Lahore, Pakistan

Forcasting foot fall, Capacity Utilization and Managing service level

کمپنی کا لوگو
Team Leader Non Voice Channel
Telenor Pakistan
جولائی ۲۰۱۵ - نومبر ۲۰۱۵ | Lahore, Pakistan

Served as Team Leader Non-Voice Channel in Telenor Pakistan. This entails non voice (basic and complex) tasks. Ensuring highest standards of business knowledge & insight while possessing a high degree of dedication towards work. Having analytical skills, problem solving and data analysis skills along with possess systems and processes. This position contained the team of 12 personnel; managing, counselling, coaching, training feedback & feed forward as required. Strict Compliance to company policies plans along with complete understanding of COC.

تعلیم

University of Management & Technology (UMT)
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MS/MBA‎
Supply Chain Management
CGPA 3.7/4
2015
University of Management & Technology (UMT)
ماسٹرز, ماسٹرز ان سائنس, MSc‎
CGPA 3.2/4
2004

پیشہ ورانہ مہارتیں

ماہر Adminstration Knowledge
ماہر Calient Contact
ماہر Customer Analysis
ماہر Customer Service Management
ماہر Demand Supply Planning
ماہر eBanking
ماہر Executive Presentation Skills
ماہر Food Knowledge
ماہر Hiring Team Building
ماہر Key Account Management
ماہر Managing Midsize Teams - 5 to 20 People
ماہر Mobile Services
ماہر negotiationskills
ماہر Official Assignments
ماہر Planning Skills
ماہر Pursuing News Stories
متوسط Sales Boosting
ماہر Team Motivation
ماہر Vendor Management Skills
ماہر Writing Proposals

زبانیں

ماہر انگریزی