Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
خلاصہ
I am a highly motivated and results-oriented Senior Sales and Customer Service Trainer who brings along over three years of experience and transferable skills in the areas of sales, marketing, business development, and customer retention to deliver substantial revenue growth within highly competitive business markets. I am an exceptional professional with a proven track record of capturing new business, increasing revenues with existing business, as well as delivering solid operational and business results for clients. I am adept at training and supervising staff, recommending solutions to improve processes, and implementing effective programs to streamline operations. I am proficient in developing extensive marketing plans, promotional strategies, building and monitoring cross functional teams, managing corporate clients, with a proven record of building & sustaining relationships, managing projects from concept to completion, and increased productivity at work place. Experienced in the execution of departmental policies, and procedures, as well as consistently assessing operational needs to impact performance.
My key skills include Business Development, Sales & Marketing Strategy, Marketing Campaigns, Advertising & Promotions, Strategic/Tactical Planning, Sales Forecasting, Client Relations, Business Forecasting, Market Research, Vendor Management, Customer Service, Relationship Building, Public Speaking, Problem Solving, Communication Skills and Microsoft Office.
My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
تجربہ
Senior Sales and Customer Service Trainer
Direct regular sales training for retail staff to increase overall sales of lubricants and new products.
Execute and design new training programs for health and safety measures.
Establish and improve the customer care knowledge and selling skills by comprehensive training programs.
Generate detailed site audits to report competency gaps and suggest areas of improvement with optimal course of action.
Develop employee goals/sales targets & conduct employee performance review.
Carry out trade promotions and on ground activations.
Ensure branding at all sites is aligned with company guidelines.
Launch a new app for training purpose Work jam.
Function in close coordination with site manager to induct site staff on Work.
Junior Vendor Manager
Functioned in close coordination with sourcing team for new vendor acquisition.
Inducted new products in existing category based on market demand.
Negotiated with vendors to get the best prices.
Pitched new vendors, new deals, negotiating margins to ensure maximum profitability.
Collaborated with the logistics team for smooth order pickup from vendors.
Marketing Intern
Launched an ecofriendly project ‘EcoAF’ to create awareness amongst people about the environmental issues.
Approached vendors to bring them on board and register products on our website for the new Ecofriendly product line.
Preliminary research on Ecofriendly products and market need analysis.
Researched content for blog writing on environmental issues and proposed solutions.
Marketing Intern
Project lead for an annual environmental awareness conference.
Surpassed and achieved 30% growth in total number of registrations.
Implemented and executed successful promotional campaign through social media, campus drives and outbound telemarketing.
Held accountable for executing the activities during the conference. D.A.I Project.
Project trainee for one of the most extensive donor (USAID) funded projects in vulnerable areas.
Led focus group sessions with beneficiaries of Youth Advocacy Center Designing and executing the community events.