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خلاصہ
Dedicated and energetic person with strong organizational, technical, and interpersonal skills. Trustworthy, ethical, discreet, and committed to superior customer service. Detail-oriented and resourceful in completing projects, highly effective at multi-tasking, flexible, self-motivated, and a true team player
تجربہ
Sr. Customer Service Representative
Responsible for answering calls of customer on all three projects responding to customer queries related to Access POS terminals, transactions, PSO fuel cards, and Mobilink reward card.
Knowledge of (Siebel) and Customer relationship Management (CRM) software to deal with customers complaints.
Logging calls and escalating possible complaints to the concerned departments.
Giving feedback and reporting customer issues/problems to concerned department to ensure maximum customer satisfaction and to aware management with current trends.
