خلاصہ

I am a BBA (Hons) graduate from Greenwich University, was working for DawnNews TV for the past 3 years as a Marketing Execuitve. My job responsibilities included Research, content analysis, comeptiton analysis, web and print colleteral also handling outdoor media partnerships, events and vendors.

تجربہ

کمپنی کا لوگو
Production Lead
Twin World Technology LLC
فروری ۲۰۲۲ - اگست ۲۰۲۲ | Karachi, Pakistan

This is a software house engaged in catering US & Canadian clients – main job description includes handling a team of 12 people consisting of coders, web developers, graphic designers, content writers & mobile app developers. Job includes handling all the work assigned by the Sales team and getting that handled & completed in the said timelines. 

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Team Coach
IBEX Global
جون ۲۰۲۱ - فروری ۲۰۲۲ | Karachi, Pakistan

As a Team Coach for Floaters at Walmart I was responsible for the product knowledge side of the campaign; my team was at the front line of the campaign guiding the agents on floor who were interacting with the customers 24/7. My responsibilities also included team across cities (KHI & LHR) and also training them over zoom so that they can learn the correct process of helping hundreds & thousands of our customers. JD further included having weekly zoom meetings with the client to enhance site wise performance and introduce new procedures & protocols. JD also included reviewing and analyzing customer feedback of my team members on a daily basis and then providing each & every one of them with constructive feedback on it.  

کمپنی کا لوگو
Floater
IBEX Global
اکتوبر ۲۰۲۰ - جون ۲۰۲۱ | Karachi, Pakistan

Providing real time assistance to chat agents on floor, handling offline and live escalations making sure that the site AHT and CSAT is at the required target with the help of floor Supervisors. 

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HOD Project Management Department
Tekmal Pvt Ltd
جون ۲۰۱۹ - جون ۲۰۲۰ | Karachi, Pakistan


Handling the production team in regards to deliverables sold to the customers by the Sales Team. Unfortunately the company could not sustain the pressure during COVID-19 pandemic so ot had to layoff employees.

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CNET Spec - Operations
TRG
ستمبر ۲۰۱٦ - جون ۲۰۱۹ | Karachi, Pakistan

Handling all things related to daily ops

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Manager Marketing
Women\'s Own
اکتوبر ۲۰۱۵ - اگست ۲۰۱٦ | Karachi, Pakistan

Was responsible for handling all ads that were printed in the monthly subscription. Also handled all sort of marketing (ATL & BTL)

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Assistant Manager Marketing & Research
Express News
اپریل ۲۰۱۳ - مئی ۲۰۱۵ | Karachi, Pakistan


کمپنی کا لوگو
Marketing Executive
Aurora Broadcasting Services Pvt Limite( DAWN NEWS TV)
فروری ۲۰۱۰ - فروری ۲۰۱۳ | Karachi, Pakistan

تعلیم

Greenwich University
بیچلرز, , BBA‎
2010

پیشہ ورانہ مہارتیں

ماہر Achievement Oriented
ماہر Admin Assistantce
ماہر Analytical Skills
ماہر B2B
ماہر B2B Sales
متوسط Branch Administration
ماہر Brand Advertising
ماہر Brand Development
ماہر Brand Management
متوسط British Accents
ماہر Business Analysis
ماہر Business Development Strategies
ماہر Calling Etiquette
ماہر Caption Translation
ماہر Client Handling
متوسط Competency Based Training
ماہر Conservation Awareness
ماہر Converting Lead Into Sales
ماہر Convincing
ماہر Cooordination Skills
ماہر Cross Functional Relationship Building
ماہر Customer Acquisition
ماہر Customer Calling
ماہر Customer Serve Skills
ماہر Customer Support
ماہر CVs Screening
ماہر Dealing And Negotiating
ماہر Delivering ROI
ماہر Digital Learning
ماہر Emails
ماہر Emil Writing Skills
ماہر Employment Forms Processing
ماہر Export Management
ماہر Finance Administration
ماہر Fincane Reporting
ماہر Fluent in English
متوسط Google Ads Words
ماہر Google Analytics
ماہر h Operations Management
ماہر Inbound Calls Management
ماہر Industrial Pipes Knowledge
ماہر Informtion Collection
ماہر Interpersonal Leadership
ماہر Italian Cooking
ماہر Knowledge of Managing Teams of Operational Staff
ماہر Lab Knowldge
ماہر Legal Affairs Management
متوسط Legal Procedures
ماہر Manage intra unit referrals
ماہر MarketAssessment

زبانیں

ابتدائی سندھی
ماہر اردو
متوسط پنجابی
ماہر انگریزی