خلاصہ

Profile : Female , Single
Nationality : Pakistani
Current Location : Lahore , Pakistan

تجربہ

کمپنی کا لوگو
Admission Officer & Student Affair Coordinator ho
Institute of Management Science PAK-AIMS
اپریل ۲۰۱۳ - موجودہ | Lahore, Pakistan

Receive all phone calls regarding new admissions & student affairs.
Report immediately to Registrar regarding official matters.
Coordinate with the students regarding their transcripts & certificates.
Verify the original documents of new admissions.
Issue the id cards to the students & new admissions.
Maintain the data of all phone calls.
Coordinate with the Management regarding participation in Education Expo.

کمپنی کا لوگو
TSR & Sales Verification Officer / Product : Electricity & Gas Projects UK
Allianz Technologies (UK Based)
مارچ ۲۰۱۱ - مارچ ۲۰۱۳ | Lahore, Pakistan

Report immediately to the Floor Manager regarding verified sales.
Calling to the customer on daily basis for sales.
Coordinate with the Manager concerning the on-going projects.
Verify the bank accounts details of the customers.
Prepare letters about confirming the sales.
Monitor the emails about customer billing every month.

کمپنی کا لوگو
CSR
Mobilink (WTC)
جنوری ۲۰۱۰ - فروری ۲۰۱۱ | Lahore, Pakistan

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale.
Suggest solutions when a product malfunctions.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Handle changes in policies or rewards.

تعلیم

University of the Punjab
بیچلرز, بیچلرز ان آرٹس, BACHELORS IN ARTS‎
Journalism, Education
درجہ B+
2007

پیشہ ورانہ مہارتیں

5+ سال Punctual
5+ سال Communication
5+ سال Computer Knowledge
4 سال Microsoft Office
5+ سال monitoring performance

زبانیں

ماہر انگریزی