Seeking a challenging position in a progressive organization with an aim to contribute positively towards the achievement of its objectives to the best of my capabilities, and to develop and improve my professional skills.
Â Function in close collaboration with companyâ€™s owner over the phone and via e-mails to provide Pre and Post-Sales Support to customers over emails and phone, maintain records of details and resolve inquiries of customers.
Â Oversee the answering of phone calls from customers, whether it is for taking orders, resolving complaints, answering queries, and providing information as per the defined process guidelines.
Â Establish and maintain warm & strong client relationship by assisting them in using ROZEE products.
Â Â Provide advisory services to Rozee. users and selling Rozee's Premium Services via telesales.
Â Demonstrate excellent customer service; identify effective client need to maximize the opportunities to sell products.
Â Carry out strong follow ups with regard to â€œsales and servicesâ€ with the employers.
Â Effectively utilizing standard corporate tools (email, voicemail, MS Office, CRM, etc.)Â
Loyalty & Customer Care Representative
Loyalty Enhancement Plan & execution
Ã‚Â Loyalty Customer Engagement
Ã‚Â Shop based activity conduction
Customer engagement plans
Ã‚Â Customer get together
Ã‚Â Activity Preparation
Ã‚Â Customer Complain Handling
Customer Suggestion and feedback handling
Client Service Executive, CS Department
Â Worked as a Client Service Executive in the Advertising agency and perform all activities to build a better relationship with the client and company
Â Make sure all campaign should be done according to need and demand of the client.
Training and work includes management skills understanding and social capital and team learning behavior activities