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خلاصہ
Being a Systems Engineer with experience of 7+ year in SAAS, Windows Server, Cloud and Security technologies, I assure you I will accomplish whatever it takes to achieve the goals and targets in certain firm, I do stand hard and perform with all my efforts to provide the best of myself. I have extensive hands on experience in Microsoft 365 Support, Remote Desktop problems, Licensing issues, Unifi system support, Ringcentral administration, Quickbooks problems handling, Store Dynamics, Network Printers, Azure active directory, Azure Sync issues, AD Connect, Powershell, Hyper-V, VMware, Synology Drives, SAGE, mac issues, RDP and macOS support.Allow me to offer my creative skills to advance your business competitive edge using my open minded and detail oriented approach. My problem solving, team building, training & technical support abilities along with streamlining workflow and production process are just some of the benefits you can have. I also worked in customized applications in C# technologies, Woo-Commerce, Shopify, React, front-end customizations, hooks, plugin alteration and Search Engine Marketing
پراجیکٹس
تجربہ
Cloud Support Engineer
System support along with cloud services in Canada.ITARIAN as an End Point Manager and RMM tool to access systems remotely for troubleshooting.Managing AD Group Policies & Permissions, Microsoft Products, Adobe, Power Apps, AZURE cloud Support & AAD support services.Managing Network support including Unifi Systems. Handling Firewall, Access Point, WIFI, PPOE device Configuration and VPN accessibility for remote users.Level 2 support for Outlook 365, Compliance, Security & Exchange center configuration using Powershell.Managing MAC Support for Mac users.Upgrading latest tools to resolve modern asset and access issues to smooth the overall user experience.Network Printer Configuration, Port Handling, L2TP VPN configuration, Ikev2 configuration, live resolutions.
Application Support Analyst
Some Responsibilities :
1-Providing technical support to 800 clients of QUICK FUEL in various states of Australia.2-Troubleshooting live issues of software and hardware for consumers. 3-Providing Fuel Pump Interface support with POSTEC, FUSION, DOMS and Enabler troubleshooting. 4-Using Corporate Client\'s physical database and application servers to manage and configure data on Head offices.5-Providing SQL database support to main POS and back office software.6-Providing DB and APP server support and inventory reporting services. 7-We\'re using Spice works and Zendesk as Ticketing System and RMM tool to access clients systems remotely.8-We are also using virtual servers to access few corporate client sites.www.quickfuel.com.au
E-Commerce Web Support Engineer
1-Developed and managing the online shopping store with multi-vendor facility.
2-Providing all the graphic designing work regarding the website and social media.
3-Provided all the IT assistance when required and deliver the reports for work record.
4-Brainstorming for the exhaustive marketing for the website to expand the network
5-Managing the website along with social media marketing and focusing to expand the network across all the middle east.
6-Performing SEO key tasks that include on-page optimization, link building, guest blogging and improve ranking to make it appear on top of Google.
7-Running campaigns to get high traffic for increasing business revenues.
Software Developer
1. Use Microsoft technologies, C sharp, ASP.NET, SQL, MVC, and Microsoft Workflow to develop technical
solutions to complex problems that require the regular use of ingenuity and creativity.
2. Analyzing information needs and specifying technology to meet those needs
3. Involved in providing support to old technologies application in VB 6.
4. Formulating and directing information and communication technology strategies, policies, plans.
5. Develop and implement necessary systems, procedures and reporting mechanism to improve team.
6. Assisting team of developers for writing effective and bug-free cross-platform mobile applications for
Android, ensuring timely completion and delivery of these projects.
7. Directing the selection and installation of ICT resources and the provision of user training.
8. Directing ICT operations and setting priorities between system developments, maintenance and operations.
9. Preparation of project plans using MS Project and CRM.
10. Coach, mentor and lead personnel within a technical team environment.
11. Design, code, test, debug and document software according to the functional requirements.
12. Develop, maintain and support programs/tools for internal and external clients.
13. Analyze, diagnose and resolve errors related to their applications.
14. Help define project plans requiring software development and hardware installations.
15. Provide technical and project management expertise across multiple areas of application development.
16. Provide ad-hoc reporting and analysis as required.
Software Support Engineer
1. Support, maintenance and upgrades of currently running software.
2. Support, maintenance and development of main database and its procedures.
3. Resolve customer complaints and respond to suggestions for improvement enhancements.
4. Responsible for user manuals documentation and technical documentation.
5. Writing and maintaining program code to meet system requirements, system designs and technical specifications in accordance with quality accredited standards.
6. Writing, updating and maintaining technical program, end user documentation and operational procedures.
7. Providing advice, guidance and expertise in developing proposals and strategies for software design activities such as financial evaluation and costing for recommending software purchases and upgrades.
Freelancer
Customer Support Representative
