• Identify and communicate with existing and new corporate customers for the organization via calls, emails

• Respond to messages, emails and other correspondence made by clients about company’s services in a timely and efficient manner

• Taking reservation bookings/orders, confirming rate charges, processing and billing to company

• Act as a link between the Front Office and the Sales Department to ensure the smooth delivery of service to corporate customers in a timely and professional manner

• Worked and gained hands on experience on the Property Management Software’s like “Data AIMMS” and “Oracle Opera” and others to make reservations for guests checking into the hotel

• Documenting procedures, exam structuring and following guidelines

• Conducting and supervising examinations

• Ensuring that compliance of examinations rules, regulations and other procedures are followed through and implemented

• Collection and dissemination of sensitive material

• Showing vigilance at all times to ensure a high standard of examination

• Handling issues of the students who are appearing for the exams and resolving their individual Issues in a timely manner

• Checking the guests into their rooms

• Catering to any additional needs of the guests lodging into the hotel

• Providing room services to the guests

• Providing complimentary wake up call to the guests checked into the hotel

• Scheduling executive housekeeping as and when required

• Quality assurance and customer satisfaction

• Dealing with the guests tactfully to help resolve complaints