خلاصہ

Personable and knowledgeable IT support Engineer with over 5 years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support. Seeking to provide expert technical support to enterprise organizations as the L2 tech support engineer at IRC and Kamal Fabrics.

تجربہ

کمپنی کا لوگو
IT Support Engineer
Medcare MSO
مئی ۲۰۲۲ - موجودہ | Faisalabad, Pakistan

Responsible for monitoring and controlling IT Setup and maintenance.Assembling and installation of desktops, keeping all the systems up to date, and helping end-users do their job more efficiently.I have trained the end-user, implemented the new strategy, and made the user comfortable with the technology.Managing system administration, networking, and hardware management & maintenance in the organization.I was accountable for providing real-time support to client computers.Offering solutions that meet the needs of the client.Tracking and managing work records.I had resolved the major issues client-side like login window security errors, service restrictions, and printing installation,Managing backups of Devices, in case of data loss.Taking ownership of customer issues reported and seeing problems through to resolutionResearching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.Configure CCTV Cameras and manage.Good Time Management Skills.Maintain Data ReportsBasic CodingRemote SoftwareIT AdministrationMobile DevicesVOIPBackup.

کمپنی کا لوگو
IT Support Engineer
IRC Dairy Products
دسمبر ۲۰۲۱ - مئی ۲۰۲۲ | Faisalabad, Pakistan


Responsible for monitoring and controlling IT Setup and maintenance.
Assembling and installation of desktops, keeping all the systems up to date, and helping end-users do their job more efficiently.
I have trained the end-user, implemented the new strategy, and made the user comfortable with the technology.
Managing system administration, networking, and hardware management & maintenance in the organization.
I was accountable for providing real-time support to client computers.
Offering solutions that meet the needs of the client.
Tracking and managing work records.
I had resolved the major issues client-side like login window security errors, service restrictions, and printing installation,
Managing backups of Devices, in case of data loss.
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
Configure CCTV Cameras and manage.
Good Time Management Skills.
Maintain Data Reports
Basic Coding
Remote Software
IT Administration
Mobile Devices
VOIP
Backup.

کمپنی کا لوگو
Network Administrator
Kamal Fabrics
جولائی ۲۰۱۹ - دسمبر ۲۰۲۱ | Faisalabad, Pakistan


I am currently working here as a network administrator
Responsible for monitoring and controlling IT Setup and maintenance.
Assembling and installation of desktops, keeping all the systems up to date, and helping end-users do their job more efficiently.
I have trained the end-user, implemented the new strategy, and made the user comfortable with the technology.
Managing system administration, networking, and hardware
Management & maintenance in the organization.
I was accountable for providing real-time support to client computers.

کمپنی کا لوگو
IT SUPPORT OFFICIER
klash pvt Ltd Faisalabad
اکتوبر ۲۰۱۸ - اگست ۲۰۱۹ | Faisalabad, Pakistan


Responsible for monitoring and controlling IT Setup and maintenance.
Configured hardware, devices, and software to set up workstations for employees.
Assembling and installation of desktops, keeping all the systems up to date, and helping end-users do their job more efficiently.
Configuring CISCO IP PHONE 7912 SERIES.
I have trained the end-user, implemented the new strategy, and made the user comfortable with the technology.
Managing system administration, networking, and hardware management & maintenance in the organization.
I was accountable for providing real-time support to client computers.
I had resolved the major issues on the client side like login error, printing installation, other device installation, and connectivity problems.
Configure CCTV Camera.

کمپنی کا لوگو
COMPUTER TEACHER
Al-Mustafa Grammar School FSD
جنوری ۲۰۱۸ - اکتوبر ۲۰۱۸ | Faisalabad, Pakistan


Deliver personalized instruction to each student by encouraging interactive learning.
Develop and issue educational content including notes, tests, and assignments.
Attend parent-teacher meetings.
Evaluate and document students’ progress.
Supervise classes to ensure all students are learning in a safe and productive environment.

تعلیم

University of Agriculture
ماسٹرز, MSc, Master computer science (M.cs)‎
Computer Science
2017
G.C University Faisalabad
بیچلرز, بیچلرز ان کامرس, ‎
Commerce
2014
G.C University Faisalabad
انٹرمیڈیٹ / اے لیول, , ‎
Commerce
2011
GOVT CRESCENT MODEL HIGH SCHOOL FSD
میٹرک / او لیول, , ‎
Biology
2009

پیشہ ورانہ مہارتیں

ماہر A+ Certified IT Technician
متوسط Access Networks
متوسط Active Directory
ماہر Adaptive Technology
متوسط Adept Problem-solving
ماہر Analyze Problems
متوسط Application Security
متوسط Basic python
ماہر Build Strong Teams
متوسط CCNA
متوسط CCTV Camera Configuration
متوسط CCTV Management
ابتدائی Cloud Computing Knowledge
ماہر Computer Hardware Installation
ماہر Computer Installation
ماہر Computer Network Operations
متوسط Computer Networking
ماہر Coordination Skills
ماہر Critical Control Points Knowledge
متوسط Data Comparison
متوسط Data Management
ماہر Desktop Support
متوسط DHCP
متوسط Domain Hosting
متوسط Fluent in English
متوسط Hardware Installation
ماہر Installation and Software Configuration
متوسط IP CCTV Handling Knowledge
ماہر IT Administration
ماہر IT Administrator
ماہر IT Coordinator
ماہر IT Hardware Support
ماہر IT Management
ماہر It Support Officer
ماہر IT Support Responsibilities
ماہر L2 Network
ابتدائی Linux Firewalls
ماہر Maintenance
متوسط MCSE Hardware
متوسط Microsft
متوسط Microsoft Applications Experience
متوسط Microsoft Azure
ماہر Multitasking
متوسط Network Connectivity Management
متوسط Network Design
متوسط Network Infrastructure Command
ابتدائی Network Load Balancing
ماہر Network Management
متوسط Network Security
متوسط Network Security Administration

زبانیں

متوسط انگریزی
ماہر اردو