-Created the flow structure of B4u cabs Karachi office.
-Developed the training mechanism for drivers.
-launched B4u cabs Hyderabad.
-Worked with the business development team in Lahore to create opportunity for drivers with vehicle financing options, increasing supply leads by 10%.
-Establishing a new driver acquisition channel by the (Referral program) across Karachi with 10 sign up centers which are projecting to contribute around 25% new supply in the driver supply network in both Karachi and Lahore.
-Introduced and negotiated insurance policy for drivers and riders.
-Introduced new supply practices to the company to enhance the flow of driver registrations.
-Working on introducing a influencer model in which we can use the influence of vendors to work for us and bring new registrations in the system through (Referral program).
-Responsible for new marketing strategies to bring in new and organic supply in Karachi B4u cabs office.

-Making operations more efficient for customer satisfaction and safety.
-Going beyond problem solving to identify the root cause of the problem.
-Conducted researches related to supply and demand of riders and drivers.
-Responsible for dealing with customers payment in an escalating situation.
-Worked with driver operations team members to ensure that support systems are properly managed and executed.
-Running and assessing different growth experiments and building playbook for best supply practices.
-Regularly running cohort analysis for Partner-drivers with different activity levels, tracking the changes in performance and then coming up with a plan to enhance the performance of different segments.
-Arranged the duties by making Rosters.
-Piloted experimental projects for better supply and operations.
-Making new strategies for operations to be more efficient and less costly.

-Assigned to launch and manage Uber dost centers in Karachi.
-Responsible for the expansion, management, performance evaluation and budget evaluation of the Uber dost centers in Karachi.
-Conducted researches related to supply.
-Responsible for the marketing budget and new marketing strategies to bring in new and organic supply in Uber through the dost centers in Karachi.
-Worked with the dost centers team members to ensure that support systems are properly managed and executed for smooth operations.
-Managing and leading a team of 42 employees of Uber dost centers Karachi.
-Leading the dost center teams to ensure quality service provided to the Partner-drivers.
-Created a quality script for Uber dost center employees to ensure proper representation of Uber for the dost center platform.
-Made and monitored the monthly KPI reports of Uber dost centers to ensure that the monthly targets are being achieved for key business objectives.

-Task to raise the supply of Auto Rickshaw and raised it to 200 in the time frame.
-Participated in Launch of Uber Hyderabad and Islamabad.
-Launched Uber Hyderabad with 250 Partner-drivers.
-Launched Uber Islamabad with 1500 Partner-drivers.
-Slanging (Outdoor Marketing) to guide the Partner-drivers to come at GLH or GLS and use our platform to make a better living through calls and by meeting them.
-Managed Uber Malir GLS.
- launched and managed Uber lasbela GLS.
- Provide resolution to driver-partners' issues such as payments/fare adjustments, rider-related feedback, accident claims, account and document concerns, tech/app issues, lost and found process, etc. Ensure that first contact resolution is achieved all the time.
-Performance and expansion reporting to upper management about -Uber Malir GLS and Uber lasbela GLS.
-Developed strategies to increase the flow of registrations of Partner-drivers in Uber Malir GLS and Uber lasbela GLS.

-Attending inbound calls and answer any questions the customer might have.
-Develop a list of warm calls.
- Maintaining a daily sheet for your own service record.
-Responsible to carry out all other duties as assigned by the
management.
-Attaining my monthly sales target within the time limit.