خلاصہ

Sr. Officer Student Success at University of Management and Technology.

Students Affairs, market research, customer services, e-commerce and team management experience and strong interpersonal and analytical skills. Looking forward to work for an organisation where I can make use of myself for the achievement of company strategic vision.

My areas of interest to work include but not limited to: Students Affairs, Customer/Client Services, Market Research, & Consultancy.

پراجیکٹس

Analysis of online fashion brands of Pakistan in terms of consumers buying

تجربہ

کمپنی کا لوگو
Sr. Officer Student Success
University Of Management And Technology
دسمبر ۲۰۱٦ - موجودہ | Lahore, Pakistan

Conducting activities related to Student Retention

کمپنی کا لوگو
Sr. Officer Outreach And Research
University of Management and Technology
دسمبر ۲۰۱٦ - اگست ۲۰۱۸ | Lahore, Pakistan

Approaching and scheduling meetings with varied industries to seek their research needs and propose tailored and apposite solutions. Defining objectives of the research project, method/s and identifying target areas in collaboration with clientele.

Coordinating with ITC team to ensure well-timed completion of projects and reviewing and analyzing data during course of the project. Following-up with clients to keep them informed about their project updates.

Conducting secondary research, preparing bilateral trade reports, concept papers and providing clients with latest trade leads for import and export purposes. Networking and participating in different seminars, conferences and Exhibitions.

Writing website content that includes press releases, newsletters and update other website section.

کمپنی کا لوگو
Management Trainee Officer at ChenOne Stores Limited
ChenOne Stores Limited
مئی ۲۰۱٦ - دسمبر ۲۰۱٦ | Lahore, Pakistan

 Receiving and processing online store orders and coordinating with home and garment team, warehouse and conventional stores to arrange stock for meeting customer demands.

 Satisfying customer needs to win over them for repeat buying by monitoring customer services team.
 Proposing digital marketing budget and different advertising mediums for online store.

 Following-up with logistics partner to ensure timely delivery of online orders and address complaints pertaining to customer issues.

 Ensuring product availability of all the categories in warehouse.

کمپنی کا لوگو
Fulfilment Centre Associate
Amazon, UK
نومبر ۲۰۱۵ - جنوری ۲۰۱٦ | Fife, United Kingdom

 Picking Customer orders with attention to detail and good time management.
 Learned different warehouse operations by observing and asking questions.
 Took interest in how management works at different levels.

کمپنی کا لوگو
Customer Services Officer
BP service station
نومبر ۲۰۱۴ - جنوری ۲۰۱٦ | Lothian, United Kingdom

 Serving Customers with Strong Interpersonal Skills.
 Problem Solving by handling customer complaints.
 Making/Answering Phone Calls to resolve customer issues and schedule fuel and grocery deliveries.
 Informing Technical and IT support team of any issue/s when required.
 Doing Data Entry before closing the Store.

کمپنی کا لوگو
Sales Officer
Lebara Mobile
اپریل ۲۰۱۵ - مئی ۲۰۱۵ , United Kingdom

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کمپنی کا لوگو
Assistant Manager Marketing
Iqra Textile
نومبر ۲۰۱۳ - اپریل ۲۰۱۴ | Faisalabad, Pakistan

 Developing business and marketing company products in the EU market.
 Meeting clientele requirements pertaining to size, quantity and timelines and coordinating with existing customers.
 Ensuring quality standards and meeting order delivery timelines.
 Created and managed regular social media updates and feedbacks.

تعلیم

Edinburgh Napier University
ماسٹرز, ماسٹرز ان سائنس, MSc Business management‎
Business Management, Marketing (Brand Management, Consumer Behavior), Research, Research Methodology
فی صد 70%
2015
Forman Christian College
بیچلرز, بیچلرز ان سائنس, BSc (hons) Marketing‎
فی صد 78%
2013

پیشہ ورانہ مہارتیں

متوسط Analytical Skills
ابتدائی Contract Negotiation
متوسط Customer Intelligence
متوسط Database Management 
ابتدائی Fluent i English
ابتدائی Industry Research
متوسط Insurance Correspondence
ابتدائی Inventory Analysis
متوسط Knowledge of Spreadsheets
ابتدائی Management Consulting
ابتدائی Online Sale
متوسط Operational Tasks Handling
متوسط Outstanding People Skills
متوسط Outstanding Time Management
متوسط Relations Management
متوسط Sals Trainer
متوسط Textile production
ابتدائی Warehouse Management
ابتدائی أبحاث السوق

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی