Recruit, train, and develop a high-performing retail operations team, fostering a positive and customer-focused work environment.
Collaborate with the sales team to ensure excellent customer service delivery, resolving customercomplaints or issues promptly and professionally.
Monitor and optimize store layouts, visual merchandising, inventory management, and pricingstrategies to enhance customer engagement and sales performance.
Management of Overall showroom operations.
Bridge gaps among activities of the Supply Chain Management, and Site departments.
Retain existing customers and develop a new customer base.
Ensure the highest level of customer service.
Meeting sales goals by training, motivating, and providing feedback to staff.
Complete store administration and ensure compliance with policies and procedures.
Propose innovative ideas to increase market share.

Led a team of 3 sales staff, scheduling their duty rosters and directing them their daily tasks.
Providing prompt customer service in the opening of new accounts and helping maintain sales culture.
Training and creating motivation among the team by assigning incentivized sales items.
Negotiation on deals and order management.
Assistance to showroom manager in strategies of completing sales targets monthly.
Inventory Management on the floor by counting with the warehouse team and audit department every month
Key Accounts management.
Works closely with sales and support teams to foster high customer satisfaction.
Account receivable management.
Maintaining the Customer Relationship with existing and new clients.
Liaisoning in different departments from production to delivery team for the completion of the sales cycle promptly.
Visiting different clients in the city and outside the city to finalize the deals and for better customer relationships.
Sales forecasting monthly, quarterly, Semi-annually, and on an Annual Basis
Participation in marketing activities to increase the overall business in the region.

Business Development for IT solutions.
Sales of marketplace to travel agents 
Renewals of software on a quarterly, semi-annually, and Annual basis.
Sales of Travel insurance (TPL Insurance)
Maintained a good relationship with customers by providing them a quick and effective support in solutions.
Record maintenance of each customer for his payment and renewals of the solution by working on the ERP system.
Training of IT Solutions to customer and new users.
Account receivable management of every customer in effective way to avoid bad debts

Data entry in Oracle systems
Bank Reconciliations
Audit Reports
Income&sales Tax 
Financial Reporting
Inventory Management in the warehouse