1. ہوم
  2. عوامی پروفائل

خلاصہ

Technical Lead with over 10 experience of Supporting and now leading a Team of Enterprise Support in complex Technical Environment. In my role I believe in leading by example, take action, get engaged, work toward resolution, and at the same time keep the standards, control and structure. Working under pressure, attentiveness and resourcefulness is what I developed to excel in leading and operating high availability and critical Support Environment. My focus is to guarantee excellent customer service, high interpersonal communication, collaboration and knowledge sharing in the team. I achieve this with motivation, inspiration and empowering the team.

پراجیکٹس

Training and Coaching Level 1 Engineers to contribute to Knowledge Base
Analysis and Developing Technical capability of Storage Technicians Level 1

تجربہ

کمپنی کا لوگو
Technical Lead Enterprise Support Services
Dell
فروری ۲۰۰۷ - موجودہ | Dublin, Ireland

تعلیم

Dublin Institute of Technology
ماسٹرز, ماسٹرز ان سائنس, Masters in Science Management Innovation and Technology‎
Production and Operations Management, Business Computing, Operations Management
فی صد 68%
2016
Griffith College Dublin
ڈپلوما, Post Grad. Diploma in Computer Science‎
Software System, Java Enterprise Programming, Communication and Networking
مکمل
2002

پیشہ ورانہ مہارتیں

ابتدائی Customer Escalation Management
ابتدائی Managing Large Teams =
ابتدائی Production Quality Monitoring
ابتدائی RESTful APIs
ابتدائی Team Motivation
ابتدائی TeamSupport
ابتدائی عمليات خدمة العملاء

زبانیں

ماہر پشتو
ماہر اردو
ماہر انگریزی

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