To maintain brand integrity of store by offering premium services to prospective clients by:

Maintain upkeep of showroom
Ensuring the premises is opened well in time Ensuring staff is available to serve customers
Ensuring that client is greeted with in 30 seconds of entering the showroom
Ensuring that phone calls are respond in professional manner
Handling client enquiries and complaints professionally
Promoting brand name in concerned circles of affluent class by arranging exhibitions/ stall kiosk etc under guidance of owner
Maintain record of sales and coordination with CA firm for finalization of trial balance
Liason with foreign suppliers and clearing agents for seamless arrangements of raw material/ finished goods
Management of payroll of staff
Liason with external departments of Government through CA firm/ lawyer
To stay in touch with market trends so the customers may be guided in the best possible manner
To manage inventory
Supervise of day end closing of store
Ensure high levels of customers satisfaction through excellent service
Complete store administration and ensure compliance with policies and procedures
Maintain outstanding store condition and visual merchandising standards
Report on buying trends, customer needs, profits etc
Propose innovative ideas to increase market share
Develop business strategies to raise our customers pool, expand store traffic and optimize profitability
Be a shining example of well behavior and high performance

• Worked as Authorizer/approver of transaction related to Trade
• Ensure best possible relationship with all customers for daily transactions & related complaints through adherence to excellent service standards.
• Identify and escalate customer feedback relating to process and system issues
• Fully conversant with Local Regulation/UCP/URC/URR etc
• Able to manage Documents Checking/ LC, Collection ,Open Account & Advance Payments/LC issuance
• Management of export documents on collection basis, processing and dispatch
• Worked on WEBOC and Trade Innovation system.
• Provide services to trade customers as per defined KPIs for smooth processing of their requests through liaison with CTP and all stakeholders in order strict adherence to all internal/external procedures, policies and regulations.
• To attend queries related to Audit & subsequent compliance both internal & external
• Ensures smooth functioning /Timely execution of assigned jobs through effective liaison with CTP /business team.
• Ensure recovery of all charges as per SOBC from customers to avoid any leakages.
• Follow all controls and procedures by timely reporting to ensure adherence to the risk and compliance policies to avoid State bank’s penalties.
• Ensure no delays/wrong reporting to regulators which could lead to financial loss to the bank.