خلاصہ

I am an innovative professional with 12 years of progressive experience within the Telecommunication and the IT service Industry. I have displayed consistent sales skills to drive business growth, capitalize on Customer Care, Client Management and manage all aspects of Training and Quality .I was successful in developing and implementing operational Quality and Sales plans to ensure overall quality to improve sales, back-end reporting, and managing diverse business constituencies.
I have a proven history of producing results in a dynamic corporate environment. I have always tried to deliver excellent service and optimum results, thus maintaining high quality standards and meeting deadlines. I have dealt effectively with staff, executives and stakeholders on a regular basis to meet and exceed client expectations.

My Strengths Include:

• Identification and development of business building ideas and execution of plans following fixed criteria.
• Problem resolution skills.
• Effective people management using strong interpersonal skills and motivational techniques.
• Thrive in both independent and collaborative work environments.
• Efficient operation of all activities through effective planning and implementing strategies to achieve tasks.
• Excellent communication skills, both written and oral.

I have further set up Quality Business Process, Client Services Management framework and trained over 150 incumbents on topics including but not limited to Quality, Customer service, Client expectation management, sales, and have worked on Mentoring, Coaching and service delivery
As accolade of my hard work I have had successful stints and was promoted to higher ranks within the organizations that I have worked with.