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خلاصہ
Huma Zaman- A passionate learning development professional and a certified trainer. She has worked for Shifa International Hospital as Training Analyst for more than 3 years. She has been conducting trainings on Customer Services, Communication Skills etc. Huma holds MPA degree from Quaid-i-Azam University, Islamabad.
تجربہ
Training Analyst-HRD
Responsible for conducting Training Needs Analysis of all Shifa Employees and developing Training Calendar for the whole year. Designing and planning for events (including training workshops, certificate distribution ceremony). Coordination with different departments, participants and Trainers regarding upcoming workshops.
Conducting training programs on soft skills trainings (e.g. Communication Skills, Customer Services & Positive Attitude & Behavior, and Manners & Etiquettes). Also coordinating and organizing technical trainings and certifications of different departments of the hospital.
Actively involved in Management Trainee Programs for fresh graduates. Supervising internship & volunteer programs for the hospital.
Hands on experience on Human Resource Information System for different operational activities.
Conducting Employee Engagement Survey biannually & initiated programs to improve score of Employee Engagement Survey.
Development of Annual Employee Engagement Calendar for the hospital. Organizing Long Service Awards Ceremony, Shifa’s Sports Championship Week 2015 & 2016, and International Women Day & organizing star employee award ceremony for the Hospital Employees.
Coordination & record keeping of National & International Training vendors.
Supervising the 3 day Orientation program for the new joiners.
Conducting Basic Life Support programs for new joiners.
Hosted a TV program “HIDDEN TALENT” for Shifa Healthy Media Channel
HR Executive
Responsible for making proposals, manuals and designing of brochures/flyers;
Responsible for designing programs for the organization & planning for events from the idea stage till execution & coordination with different participants and clients
Customer Services Representative
Responsible to handle all customers in accordance with the established Customer handling standards and standard operating procedures.
Responsible to provide all Warid tariffs and functionality of other products and services to the customers & achieve postpaid and prepaid targets assigned by the management periodically
Customer Relationship Officer
Orient and provide assistance to customers regarding basic banking operations like account opening, cash deposit/withdrawal, cheque deposit, Bank Services and products.
Practicing, monitoring and reporting of ‘Service Indicator methodologies’ to SQ Department & Identifying customer needs and market bank’s products accordingly.
