 P.T.N (PERFECT TRANSPORT NETWORK) MAY-2015 To Till Date
 Tracker Officer :
 Clients – EBM, K-Electrics, Coke, Dawlance & Suzuki
 Handle overall logistic operations vehicles tracking on Country Level (Fleet project / Follow-up on KPI’s Vendor Management.
 Fleet Management:
 Monitoring vehicles will complete maximum no of trips in month and also monitor the average of Vehicles as per their make.
 Monitored vehicle’s maintenance, monitored oil change as per designated KMs by the calculating with the help of tracking system.
 Monitor accident cause, prepare damage report.
 Design different sorts of reporting (KM/VOILATION/STOP/DAILY ACTIVITY REPORT/VEHICLES LOG/ TRIP) formats.
 Prepare detention reports and coordinate with tracker companies regarding vehicle related matters.
 Vendor Management:
 Vendor – TPL Trakker, Tracking World & Al-Shaymaa
 Liaise with vendors and various external parties for their bills and other misc. issues
 Maintain Invoices for Vendor.
 Complaint resolution through coordination with the relevant Vendor
 Resolving the issues of vendors, guiding them according to the company code of conducts.

 K-Electric MAY-2011 To APR-2015
 Customer Relationship Officer ( IBC GULSHAN ) :
 Receive consumers and understand their problem.
 Deal with those priority complaints received on [email protected]; provide every possible effort for quick resolution.
 Work on new project of Customer Services MOBIZ (SMS Services).
 Interact with different types of consumer regarding billing information, maintenance department.
 Rectification & Dispatching:
 Rectify from consumer regarding their complaints.
 Dispatched complaint to the complaint center.
 Lead all rectification staff for IVR Rectify MIS(IVR Re-open)
 M.I.S Officer:
 Prepare MIS of technical complaints received on SAP-CRM every 4th hour.
 Prepare MIS of received complaints on 118 every 4th hour & forward it to concern department.
 Managing consumer queries at a scale of approx. 4000 to 4500 complaints daily then making detailed computerized report on the rectification of the complaints & finally reporting them to the management.
 Compile comprehensive reports of these surveys and forward to higher management.