IT technical support to all users in six branches.
Diagnose and rectify issues in computer hardware, software, services, and applications.
Resolve issues for staff via phone, in person, or electronically.
Perform hardware and software installations, and configurations and update patches as needed.
Providing and configuring different banking software links e.g., symbol, CBS, Uconnect, etc.
Installation of windows, configure it to the domain and assigns IPs.
Installation of different printers and scanners and management of shared folders and printers.
Perform compliance checklist and daily checklist report.
Checking switches and routers on daily basis.
Configuring ATM hotline.
Fixing some other hardware issues.
Maintaining company inventory on monthly basis.
More than 30 hours worked and done 13 fixed jobs completed 14 jobs till now.
I have International market clients
The profile has 88% Job success.
Providing technical assistance to my clients remotely via team viewer and any desk.
Manage social media for clients.
I am freelancing part-time to improve my skills and knowledge.
Checking and ensuring the entire IT Operation perform smoothly at the user end.
Direct the development, implementation, and administration of all IT.
Ensure timely and accurate delivery of technology products and services.
Managing multiple areas of technology and multiple departments.
Manage internal/external application upgrades and also manage external vendor relationships and services.
Maintain the integrity of the network, server deployment, and security.
Maintain network servers such as file servers, and VPN end-to-end connectivity.
Administrative servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, software deployment, security updates, and patches.
Configuring analog and IP Cameras, preparing, monitoring, and reporting on all planned preventative maintenance for all security systems CCTV and IP cameras, access control, barriers, fingerprints, time & attendance systems.
ACCESS POINT (Complete administration including checking WIFI Status and blocking unauthorized users.
Improved efficiency and performance of IT networks
Providing IT Help Desk Support to the Agents, network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
Handling all VoIP infrastructure Elastic Server, Vicidial Server, Vici Box, Goautodial server through GUI and CLI prompt configuring and installations of Dialers and their all queries, also configuring dialer, IT support for Dialing issues and installed Elastix server. Configured routes, queues, inbound, and outbound numbers.
Responsible for hardware and software installation, maintenance, and repair and also performing routine audits of systems and software.
Installing, troubleshooting, and maintaining the company IT software’s OPERA LITE, Fidelio material control (FMC), Financial/MFF, SUN, VISION, Point of sales (POS) / MICROS, Human Capital Management system (HCMS), ONITY KEY LOCKS, Medallia, his vision, smart points Loyalty & ECR system, safety lock systems, bioelectronics, and Hamachi Server.
Managing cisco & Huawei switch
Technical support and also configuring big photocopier on IP, as well as a scanner, etc. all good other.
Monitoring of CCTV cameras, cameras backups, and above-mentioned software’s backups managing different departments' software databases configuring WIFI hotspots, configuring outlook emails, troubleshooting every electronic device related to IT, and also fixing hotel guest's mobile android and iPhone iOS issues.
Assist IT manager in different IT tasks and in his absence attain daily morning briefing with GM.