• Generating qualified IT sales lead for different industries in US Region.
• Expertise implement cadence to analyze different touch points in CRM.
• Good knowledge to use account based strategy and penetrating in these account by engaging C,D level technology executives using different mediums like Linkedin, customized emails and phone calls.
• Due to my technical expertise in application development, mobile development easy to build rapport and engage client to understanding their pain points and moving toward to scheduling a qualified meeting.
• Excellent communication and negotiation skills that help me to connect with the customers coming from different social and financial backgrounds
• Highly energetic and confident worker with an ability to outperform and deliver consistent results
• Proficient in handling a large variety of tasks with equal attention to every task
• Ability to handle situations of conflict and deal with irate customers

•Providing 1st line technical support to the Cure Md Electronic Health Record(HER) or Medical billing users, answering support queries via phone & email.
•Remote assistance to all EHR users.
•To log & prioritize system & user support calls for the second line support team.
• Diagnosing the problems in Cure MD EHR and logging the ticket using CRM and then try to get the problem resolved by development team in minimum time.
• Determining the nature of faults and the steps required to rectify it.
• Closing the job when normal service is resumed.
•Responsible for providing application-troubleshooting support for Centricity EMR.
• Responsible for resolving and tracking escalated support calls.

• Inbound sales advisor at Digital Globe Service (DGS) is an out shore third party sales and promotion desk for selling digital cable, internet and phone for USA major cable providers such as Comcast, TWC, Mediacom, Sudden link, RCN and many others.
• Maintaining KPIS and Quality.
• Delivering Quality customer service and providing resolution in minimum possible time.
• Built customer satisfaction and loyalty by providing best customer services.
• Providing timely and effective resolution to a range of customer queries related to the product/ service.
• Strive for one-call resolution of customer issues.
• Complete ongoing training to stay abreast of product, service and policy changes.
• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.

• Inbound sales team agent at Tesco broadband/phone shop sales team.
• Main job roles were to sign up new customers and follow all compulsory serviceability checks to perform on system and provide all product related information in regarded to new broadband customers.
• In case of non-serviceable area assist customers accordingly and forward calls to our Tesco.Net or affiliates.
• Selling Air time contracts offered by Tesco phone shop on all branded mobile UK all major network such as T-Mobile, Vodafone, o2, orange,3G
• Provide customers all tariff information and specifications in regarding all type of mobile phones and guide them to choose right tariff plan.
• Expertise in deals with retention and complaints enquiries in regarding to Tesco broadband and air time contracts.
• Dealt directly with customers on a one-to-one basis to identify and rectify problems.
• Became fully conversant with all software systems.
• Ensured all personal targets were met.

• Working as client analyst in Vodafone assisting their business partners providing them support on phone call and emails.
• Assisting clients related to billing and technical inquiries.
• Provide resolution in minimum possible time and if needed then escalated to the 2nd line support team in India.
• Conversed with business owners and IT specialist to discover specific telecommunication needs.
• Helped troubleshoot and determine issues with the Vodafone services.
• Escalated calls to higher level analyst or third parties if necessary
• Logged and documented incoming e-mail ticket requests as needed
• Taking care of Accounts and arranging weekly meeting with client related their issues and discuss plans to find better ways to resolve their inquiries in minimum possible time.

• Working as IT-Executive in Blackberry operation team. Managing all operation enquiries in related to blackberry for corporate customers of Warid Telecom.
• The main duties were to provide support to all officials and corporate clients on telephone regarding to all issues in related to blackberry.
• Expertise in getting Backup/ restore Backup of Blackberry device and all major smart phones.
• Performing all major IT operations related to the Blackberry.
• Expertise in BIS 2.5.3.1 installations and configurations and Installation, Configuration and Activation of BlackBerry Enterprise Server 4.1.6, 5.0.0, Blackberry Desktop Manager 4.2.2,4.5.01,4.6.5.0.1
• Ability to establish and build healthy working relations and support coordination with clients, vendors.
• Builds a knowledge base of each client\'s business, organization and objectives.
• Managed the tasks which are assigned by line manager.