Coordinator GH-Operations

• Review all periodic system generated reports of assigned branches (prescribed in internal policies & procedures as well as regulatory requirements) in order to not only identify anomalies / deviations in time but also feedback from branches to rectify processing errors / irregularities accordingly.

• To ensure availability of sufficient and valid security and general stationery, their custodianship and safekeeping, updated Power of Attorneys / IBS and all operational procedural manuals / SBP & other guidelines at all assigned Branches.

• Reporting of Branch position (cash management, Locker’s position, and other statements as and when required) to the Operations Division, Head Office.

• To coordinate and maintain close coordination with internal stakeholder’s / support divisions during and after the implementation phase of management decisions, policies and procedures relating to core banking system and / or any new system and / or procedure introduced for efficiency of services / service culture, improvement in controls and operations function as a whole.

• To complete in a complied and end to end manner all given assignments and / or additional responsibilities, as and when provided by the line management.

• To hold meeting with suitable intervals with direct and second level of Branch Operations staff to ensure effective communication.

• To ensure proper internal / external controls and checks are in place in respective Branches within Region according to the prevailing Standard Operating Procedures, regulatory and law requirements and controls.

• Rotation and placement of Branch Operations staff in Branches as per Bank’s policy.

• Effective management of Annual Leave Roaster of all Branch Operations staff of assigned Branches. Ensuring all Branch Operations staff of assigned Branches has availed mandatory leaves during calendar year.

• Arrange responses from Branches in an accurate manner and submit to the Head Office after complete verification within given timeliness.

• Assisting GH Operations in handling of correspondence related to Divisions/Branches/Staff.
• Daily handling of inward/outward mail received from
Regions/Divisions/Branches/ Other Banks or even internationally.
• Handling of calls of GH-Operations, noting of any messages and communicating to GH Operations with utmost care and responsibility.
• Processing & managing of Group Head\'s Club Bills, Visit Approvals, travel claims, flight arrangements, conveyance & hotel arrangements and coordinating with Admin for timely processing.
• Set appointments, meetings, and conference calls on behalf of GH-Operations.
• Draft, edit and prepare correspondence, reports and other material using word processing, spreadsheets and/or databases.
• Maintaining files and records with effective filing systems.
• Processing of different staff related cases of branches & HR division like loans, leaves, mobile facility, provident fund withdrawal, confirmations/ contract renewal etc.
• Coordinating with different divisions/reporting units under GH-Operations e.g.Staff matters, mail of PEP, zakat refund claims, policies & procedures, reversal of income cases pertaining to SOD (System & Operations Division) and circulating concerned staff after marking of mail.
• Handling of Admin proposals (like renovation, purchase of IT equipment for branches, premises agreements, purchase of furniture/Acs/Motorcycles), after approval of CFO, and providing to CFO office after approval of GH Operations.

• Posting vacant positions, scheduling interviews and creating offer letters for recruitment and selection process.
• Dealing with detailed calls regarding general recruitment queries.
• Maintaining payroll information by collecting, calculating, and entering data. Updating payroll records by entering changes in provident fund and job title and department/division transfers.
• Meeting Notes of all In-person and online meetings CEO is a part of.
• Manage Tasks in ClickUp, Time entries in Toggl, and customer records in CRM (Microsoft, HubSpot, Wave)
• Helped plan and conduct Bi-annually Performance review.
• Creating, Modifying HR Policy Manual/ Employee handbook.
• Maintained Accounting records of US and Pakistan subsidiaries.
• Reach out to Customers for timely invoice payments.
• Help plan and conduct events with Microsoft Pakistan
& other IT / Marketing Companies.
• Detailed Record Keeping of Employee Folders

• Posting vacant positions, scheduling interviews and creating offer letters for recruitment and selection process. • Dealing with detailed calls regarding general recruitment queries. • Maintaining payroll information by collecting, calculating, and entering data. Updating payroll records by entering changes in provident fund and job title and department/division transfers. • Meeting Notes of all In-person and online meetings CEO is a part of. • Manage Tasks in ClickUp, Time entries in Toggl, and customer records in CRM (Microsoft, HubSpot, Wave) • Helped plan and conduct Bi-annually Performance review. • Creating, Modifying HR Policy Manual/ Employee handbook. • Maintained Accounting records of US and Pakistan subsidiaries. • Reach out to Customers for timely invoice payments. • Help plan and conduct events with Microsoft Pakistan & other IT / Marketing Companies. • Detailed Record Keeping of Employee Folders.

• Part of employee engagement team activities for arranging/ executing engagement Initiative (Birthday Bash).
• Assisted in formulation and revision of Job Descriptions. • Executed the Performance Management from Goal setting till evaluation.
• Assisted in revision and analysis of organograms using Microsoft Visio.
• Formatting Memos for training approval.
• Coordinating with Administration for travel and accommodation of the training Participants.
• Updating Training File for record purposes.
• Assisted in documentation, filing, tagging and letters.
• Record keeping of company employees.
• Prepared various letters, related to HR such as appointment, confirmation, contract and Extension letters etc.
• Scheduled assessments and onsite interviews.