خلاصہ

Worked as an assistant accountant in sindhu Cotton industry. Furthermore, in BPO industry worked as a corporate trainer and currently working as an operations supervisor.

پراجیکٹس

BSD Operations - Reorg project Mobilink
Mobilink History's Greatest Project In Business Solutions Division And Delt With Corporate Accounts

تجربہ

کمپنی کا لوگو
Operations Floor Supervisor
The Resource Group
فروری ۲۰۱۸ - موجودہ | Lahore, Pakistan

Hereby as a Backend department of jazzcash waseela bank Helpline operations supervisor, managing all in bond and outbond queue and projecting, reporting and analysis of overall operational requirements from our client and Establishment of correspondence with different internal and external departments along with making follow up with sensitive concerns

کمپنی کا لوگو
SOP formulation
The Resource Group
دسمبر ۲۰۱۵ - موجودہ | Lahore, Pakistan

For the whole helpline related different Mobilink Service provider segments, propounded a complete SOP being followed in helpline operations in 111 and JazzCash Waseela bank operations

کمپنی کا لوگو
Operations Supervisor
Trg - The Resource Group
دسمبر ۲۰۱۵ - موجودہ | Lahore, Pakistan

I am working as an operations supervisor and manage employees at workplace over helpline services.

کمپنی کا لوگو
Operations Supervisor
Mobilink
اپریل ۲۰۱۴ - فروری ۲۰۱۸ | Lahore, Pakistan

Train lead and manage all operations of a team comprising of 20 employees

کمپنی کا لوگو
Operations Floor Supervisor
Waseela Bank Helpline Jazzcash
فروری ۲۰۱۷ - ستمبر ۲۰۱۷ | Lahore, Pakistan

Leading a whole floor and managing operations and escalating different issues to specific department

تعلیم

2732
ایم فل, M. Com/M. Phil‎
Accounts
مکمل
2015

پیشہ ورانہ مہارتیں

ماہر Adminstration Knowledge
ماہر Communications Development
ابتدائی Corporate Accounting
ماہر Corporate trainer
متوسط Event Driven Programming
ماہر Official Assignments
ابتدائی Quick Book For Accounting
ماہر Report Writing
متوسط SPSS

زبانیں

ماہر اردو
ماہر انگریزی