Worked as an assistant accountant in sindhu Cotton industry. Furthermore, in BPO industry worked as a corporate trainer and currently working as an operations supervisor.
Hereby as a Backend department of jazzcash waseela bank Helpline operations supervisor, managing all in bond and outbond queue and projecting, reporting and analysis of overall operational requirements from our client and Establishment of correspondence with different internal and external departments along with making follow up with sensitive concerns
For the whole helpline related different Mobilink Service provider segments, propounded a complete SOP being followed in helpline operations in 111 and JazzCash Waseela bank operations
I am working as an operations supervisor and manage employees at workplace over helpline services.
Train lead and manage all operations of a team comprising of 20 employees
Leading a whole floor and managing operations and escalating different issues to specific department