خلاصہ

Dedicated banking specialist with in-depth knowledge of banking strategies and methods. Hoping to secure a position as a banker in an organization where my abilities will be maximized.

پراجیکٹس

Introduction to Islamic Banking (Bankislami Ltd)

تجربہ

کمپنی کا لوگو
Phone Banking Officer
Bank Alfalah Limited
اپریل ۲۰۲۱ - موجودہ | Karachi, Pakistan

 There was work in rotational shifts (Morning, Evening & Night)
 Handling a high volume of calls per day with an efficient and expedient handle time
 Handling and resolving customer complaints/ queries over phone
 Manage customer bank accounts; open, close, credit card and oversee transactions
 Providing customers with relevant product and service information
 Cross selling various banking products to customers over phone
 Exhibiting personal reliability, customer service, problem-solving/decision making, self-control, communication.
 Able to navigate computer applications in a Windows-based environment; able to navigate multiple applications simultaneously.
 Identifying and offer customers the products and services they need and want to succeed financially.
 Direct telephone inquiries and general information efficiently and in a timely manner, timely and clear communication with customers.
 Research and resolve perplexed customer inquiries regarding a loan, credit, and consumer accounts.
 Utilized strong customer service skill to create a positive first impression to all customers.
 Navigate standard operation procedures to critically solve problems and develop customer relationships.
 Handle incoming correspondence such as answering emails, and received calls from internal and external sources rearguing multiple financial accounts.

کمپنی کا لوگو
MONITORING OFFICER
BankIslami Pakistan Limited
نومبر ۲۰۱۹ - مارچ ۲۰۲۱ | Karachi, Pakistan

 To operate and monitoring CCTV & Security at Bankislami Pakistan Ltd, All in Pakistan 380 branches in 101 Cities online branches, within the Control Centre in a professional and efficient manner.  
 To Monitor CCTV and Check ATM Anti Skimming Devices are Shift-wise Morning, Evening & Night.
  To prepare daily CCTV Monitoring reports and informed to Respected HOD Government Relation & Security and concerned Dept.  
 Any complain regarding CCTV Closed-circuit television Cameras. System and DVR system informed to concerned Department and HOD.  
 To trained the new employees about CCTV & DVR System and monitor CCTV cameras and operate associated equipment in the CCTV Control Room.  
 If any unusual incident occurred in any BIPL Branch immediately informed to Respected HOD and relevant authoress.  
 To Contact with Security Companies in order to monitor any emergency situation.  
 To undertake other duties associated with the Control Room, Dealing with out of hours.  

تعلیم

Federal Urdu University of Arts Sciences and Technology
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, ‎
Banking & Finance
2022
Federal Urdu University of Arts Sciences and Technology
بیچلرز, بیچلرز ان کامرس, ‎
Commerce
2018
Sindh Board Of Technical Education
ڈپلوما, ‎
Computer Sciences and Information Technology
نامکمل
2013
Matriculation Sind Board of Secondary Education
میٹرک / او لیول, , ‎
Science
2010

پیشہ ورانہ مہارتیں

ماہر Administrative Management
متوسط Administrative Office Support
متوسط Administrative Skills
متوسط Banking Relationships
متوسط Banking Technologies
متوسط E commerce SEO
متوسط Monitoring of Vendors
ماہر Official Assignments

زبانیں

ماہر پنجابی
ماہر اردو
متوسط انگریزی