Dedicated banking specialist with in-depth knowledge of banking strategies and methods. Hoping to secure a position as a banker in an organization where my abilities will be maximized.
There was work in rotational shifts (Morning, Evening & Night)
Handling a high volume of calls per day with an efficient and expedient handle time
Handling and resolving customer complaints/ queries over phone
Manage customer bank accounts; open, close, credit card and oversee transactions
Providing customers with relevant product and service information
Cross selling various banking products to customers over phone
Exhibiting personal reliability, customer service, problem-solving/decision making, self-control, communication.
Able to navigate computer applications in a Windows-based environment; able to navigate multiple applications simultaneously.
Identifying and offer customers the products and services they need and want to succeed financially.
Direct telephone inquiries and general information efficiently and in a timely manner, timely and clear communication with customers.
Research and resolve perplexed customer inquiries regarding a loan, credit, and consumer accounts.
Utilized strong customer service skill to create a positive first impression to all customers.
Navigate standard operation procedures to critically solve problems and develop customer relationships.
Handle incoming correspondence such as answering emails, and received calls from internal and external sources rearguing multiple financial accounts.
To operate and monitoring CCTV & Security at Bankislami Pakistan Ltd, All in Pakistan 380 branches in 101 Cities online branches, within the Control Centre in a professional and efficient manner.
To Monitor CCTV and Check ATM Anti Skimming Devices are Shift-wise Morning, Evening & Night.
To prepare daily CCTV Monitoring reports and informed to Respected HOD Government Relation & Security and concerned Dept.
Any complain regarding CCTV Closed-circuit television Cameras. System and DVR system informed to concerned Department and HOD.
To trained the new employees about CCTV & DVR System and monitor CCTV cameras and operate associated equipment in the CCTV Control Room.
If any unusual incident occurred in any BIPL Branch immediately informed to Respected HOD and relevant authoress.
To Contact with Security Companies in order to monitor any emergency situation.
To undertake other duties associated with the Control Room, Dealing with out of hours.