خلاصہ

Experienced Customer Service Representative with a demonstrated history of working in the computer software industry. Skilled in Microsoft Word, Customer Relationship Management (CRM), Customer Experience, Microsoft Excel, and Social Media. Strong support professional with a Bscs focused in Computer Science from Preston University.

تجربہ

کمپنی کا لوگو
Public Relation Officer (Administration)
T.O Clinic
جون ۲۰۲۰ - موجودہ | Karachi, Pakistan


Responsible to provide administrative support to an organization. Some duties include inventory management, organizing company records, roster scheduling and office reporting and customer service.


Maintain marketing stretagy for facebook page of Hospital. Guide staff to do work with their proper way of scadule.Manage floor during OPD\'s and operations hours. Resolve daily routine complaint about maintanance and other hospitals issues.


Arrange Private & Super Private Rooms for patients as per Hospitals standards and well furnished. Scadule and prepare meetings questions for developement and changes

کمپنی کا لوگو
Customer Service Representative
HMIVENTURES
نومبر ۲۰۱۹ - فروری ۲۰۲۰ | Karachi, Pakistan


Responsible to interact with customers to handles complaints, process orders and provide information about products and services.Ensure that customers need properly full fill with demand by standard operating systems.

کمپنی کا لوگو
Brance Service Officer
Meezan Bank Limited
اپریل ۲۰۱۹ - اکتوبر ۲۰۱۹ | Karachi, Pakistan

Responsible for processing financial transactions over tha bramch counter ensuring delivery of quality service to customers managing activities related to remittance, clearing, transfer and collections as per standard operating system and prudential regulations.

کمپنی کا لوگو
Control Room Supervisor
Tracking & Survillance
نومبر ۲۰۱٦ - اپریل ۲۰۱۹ | Karachi, Pakistan

Resolve customer complaints via phone, email
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Updates customer records in the system, including notes about interactions
Creates and maintains reports about customer interactions
Coordinate with other staff members regarding customer query.

تعلیم

Preston University
بیچلرز, بیچلرز ان سائنس, BSCS‎
Information Technology
2017

پیشہ ورانہ مہارتیں

ماہر Quality Assurance
ماہر Bold
متوسط prioritize and manage time effectively. Hands-on
ابتدائی Selling Skills
متوسط Smarty
ماہر Social Media Networking
متوسط Telephone skills & manner
متوسط word etc. Ability to manage social media tasks.
متوسط Aesthetic Procedures Knowledge
متوسط Aseptic Technique Knowledge
متوسط Branch Support.
ماہر call confirmation
متوسط CIT Course
ماہر Classroom Management
ماہر Client Management
ماہر Close Attention to Details
متوسط Communication Skils
ماہر Complaint Handling
متوسط Computer Operations
ابتدائی Computer/web skills
متوسط Conservation Awareness
ماہر Curriculum Assessments
متوسط Customer Acquisition Skills
متوسط Customer Analysis
ماہر Customer Satisfaction Management
ماہر Customer Services experience preferred
ماہر customerservices
متوسط Data Administration
متوسط Data Comparison
متوسط Data Extraction
متوسط Data Miniing
متوسط Data Mining
ماہر Database Management 
ابتدائی eCommerce
ماہر Emails Support
ماہر Flexibile approach
ابتدائی Fluent in English
ابتدائی Food Labeling
ماہر Good Time Keeper
متوسط Greet customers warmly with an ability to
ماہر Handling Assignments
ابتدائی Import Operations Handling
متوسط IT Proficiency
ماہر IT Support Responsibilities
ماہر Knowledge of Spreadsheets
متوسط Lab Equipment Maintenance
ماہر Lab Knowldge
ابتدائی Logistics Experience
متوسط Management Experience
ماہر Multi-tasking

زبانیں

متوسط انگریزی

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Shafay Ahmed
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