Experienced Customer Service Representative with a demonstrated history of working in the computer software industry. Skilled in Microsoft Word, Customer Relationship Management (CRM), Customer Experience, Microsoft Excel, and Social Media. Strong support professional with a Bscs focused in Computer Science from Preston University.
Responsible to provide administrative support to an organization. Some duties include inventory management, organizing company records, roster scheduling and office reporting and customer service.
Maintain marketing stretagy for facebook page of Hospital. Guide staff to do work with their proper way of scadule.Manage floor during OPD\'s and operations hours. Resolve daily routine complaint about maintanance and other hospitals issues.
Arrange Private & Super Private Rooms for patients as per Hospitals standards and well furnished. Scadule and prepare meetings questions for developement and changes
Responsible to interact with customers to handles complaints, process orders and provide information about products and services.Ensure that customers need properly full fill with demand by standard operating systems.
Responsible for processing financial transactions over tha bramch counter ensuring delivery of quality service to customers managing activities related to remittance, clearing, transfer and collections as per standard operating system and prudential regulations.
Resolve customer complaints via phone, email
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Updates customer records in the system, including notes about interactions
Creates and maintains reports about customer interactions
Coordinate with other staff members regarding customer query.