• Serve as knowledge expert on human resources matters; research employee compensation to ensure competitive salaries and accurate classification which contribute to highest associate engagement.
• Held accountable for stake holder management – anything & everything related to change programs, career development, employee relations, man power planning & engagement activities.
• Work closely with management and employees to improve work relationships, build morale and increase productivity and retention.
• Facilitate in attraction & recruitment process by supporting induction, onboarding programs, employer branding & MT/GT programs.
• Organize specific HR projects (i.e. salary survey, job evaluations etc.) and initiatives in line with the development plans, learning initiatives, performance & development and driving performance cycle.
• Additional projects – Setting up NFL NEST / Developing & Implementing career frame work for shared services.

• Strategically positioned as main point of contact for employee’s grievance management, demonstrated the versatility and expertise needed to establish the standard recruiting/ hiring practices and procedures necessary to recruit and hire workforce.
• Successfully accomplished the talent acquisition function for local & international interests of all five business units- Candyland, Snackcity, Bisconni, Hudson pharma and Astro films.
• Facilitated recruitment process by posting job advertisements, screening resumes, scheduling job interviews, checking references and prepared interview templates.
• Handled the Recruiter seat for LinkedIn Recruiter Module also initiated and negotiated with vendors including Consultants, Universities & relevant Organizations.
• Projects - Automation of the recruitment work flow, revamping of employee on boarding program.
• Ensured effective and complete collaboration and association within different departments of the company, also engaged in the record maintenance at all stages for future considerations.

• Supported HRBP in translating and implementing business plans and stakeholder management.
• Monitored and reported on workforce and succession planning as well as identified training needs for teams and individuals.
• Analyzed trends and metrics in partnership with the HR group to develop solutions, programs and policies.
• Driving the HR agenda across Corporate Functions, talent management of the employee life cycle & conducting employee engagement program & surveys.
• Projects - Developing a Job Rotation framework, Revamping of employee on boarding program for becoming the favorite digital service provider, closing internal processes on time and at 100%.

• Controlled staff in the areas of organizational structure, compensation, employee database maintenance, monthly payroll, employee’s files, benefits administration, employee relations/grievances and HR filing system.
• Processed all HR related documentation and correspondence, appointment, confirmation, promotion, transfer, experience, resignation acceptance letters and contract letters of administration staff and renewing annually.
• Skillfully monitored and revised employee handbook, position descriptions, wage studies, maintenance of accurate HR records, benefit programs, and employee orientation/training, and conducted performance evaluations, recruitment, hiring, discipline, termination and management reports.
• Raising hiring anomalies with hiring managers while ensuring a fair and competitive compensation structure
• Conducted OD interventions – Away days / Employee health & vitality programs / Values play-shops/ Building Bridges of Understanding
• Succeeded the complete hiring process for providing required workforce to the company through effective measures of recruitment and selection based on behavioral interviewing techniques & methods
• Offered expertise in all facets of HR practices, including experience in hiring, issuance of appointment letter, transfer posting, leaves, disciplinary actions, degree & antecedent’s verification and HR related reports.

• Assisted the Regional HR Head to provide relationship management, training, operational & recruitment support across the South region.
• Functioned with the Management for the development and implementation of all HR policies & procedures, ensuring understanding and adherence of code of conduct and office rules
• Established employee & industrial relationship including grievance handling, separation & final settlement, including resignation, enquiry, termination or dismissal.
• Processed HR functions including payroll administration, leave management and full recruitment cycle.

• Enhanced overall quality standards of contact center by evaluating recorded calls, identifying weak areas and providing Feedback.
• Carried out refresher and counseling sessions with CSRs & team leads.
• Conducted telephonic interviews and assisted assessment centers.