خلاصہ

I am a highly accomplished Professional with more than eight years’ experience in streamlining and automating business processes to strategically drive cross-functional efforts and achieve optimum success in fast-paced environment. Proven track record of automating Billing System for Nayatel which increased 50% efficiency, led a team of 8 executives to reduce the walk-in customer inflow, from 11800 to 6100 in a span of 6 months due to the promotional campaign that was implemented (49% reduction). Successfully implemented a systematic courier and four different SOPs. Won the idea generation award, employ of the quarter twice in a single year. Known for building synergies between teams, vendors, clients, and other stakeholders focusing on operational readiness, customer service, facilitating insights, and driving improvements to deliver customer experience. Leverages multiple data sources to provide data-driven analysis and recommendations. Drives strategic and collaborative discussions with stakeholders to ensure operational preparedness for product development, launch, and customization.


My key skills includes Team Management, Customer Service & Support, Sales Life Cycle, Marketing, Upselling, Customer Queries, Team Lead, Floor Manager • IT Skills: MS Office, Social Media Marketing and Digital Spehere


My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such I would welcome a discussion regarding opportunities with your organization that fit my background.

پراجیکٹس

Automation of Payment Mode Report
Automation of Customer Care Incentive
Promotional Campaign to reduce walk in customer impact
Automation of daily cash report and daily cash audit
Automation of Customer Refund
New Service Creation ( Digital Signage )
Automation of Initial Payment module
Automation of Nayatel Billing System

تجربہ

کمپنی کا لوگو
Client Associate
Edge Services And Solutions
مئی ۲۰۲۱ - موجودہ | Islamabad, Pakistan

Handling clients 
Outsourced to work as a US remote employee
Quotation for different policies 
Multiple carriers and agencies 
Business writing 
Multiple communication Training. 

کمپنی کا لوگو
Management Executive
NayaTel Pvt. Ltd.
جون ۲۰۲۰ - مئی ۲۰۲۱ | Islamabad, Pakistan


Serve as Floor manager under reporting directly to the manager of the revenue department and vice president of the finance side of Nayatel and directing a team of seven executives
Exercise hands-on approach and effective controls to recover pending dues from locked accounts of customers; also prepare monthly incentives and monthly customer inflow reports.
Handled evolving challenges related with the automation of the daily cash reporting system and the initial payment system.

کمپنی کا لوگو
Corporate Support Executive
NayaTel Pvt. Ltd.
جولائی ۲۰۱۹ - مئی ۲۰۲۰ | Islamabad, Pakistan


Got an FTP (fast track promotion) in just 9 months due to strong performance; handled major client of Nayatel Pvt limited, actively helping out their corporate clients with billing-related issues.
Designed, devised and executed a new payment method for Cheques received through TCS and other voucher delivery services, articulated and implemented SOP for different payment cheques.
Achieved lesson learned award, also received almost all award that is awarded at Nayatel in just a short span of 10 months.
Maintained a proper filling system for Tcs received which I put in place and trained multiple Nayatel employees.

کمپنی کا لوگو
Senior Support Executive
NayaTel Pvt. Ltd.
اکتوبر ۲۰۱۸ - جولائی ۲۰۱۹ | Islamabad, Pakistan


Steered efforts towards leading Net Provider in Pakistan, one of the fastest-growing companies in Pakistan, facilitated customers with their billing issues, also processed cash cheque and credit card payments.
Maintained records of daily cash reports, cheques, and Upsell new packages to walk-in customers; defined three different SOP's, also attended different training about hierarchy and office ethics, emotional intelligence.
Challenged with the responsibilities to take two new initiatives which help in increasing the overall team performance and further reduced the time spent per customer, also implemented a new Cheque handling process.

کمپنی کا لوگو
Admin Executive
Saara's Traders & Suppliers
جولائی ۲۰۱۸ - اکتوبر ۲۰۱۸ | Islamabad, Pakistan


Steered efforts towards managing the opening, sorting, & distributing incoming faxes, emails, and other correspondence.
Provided administrative support and produced financial statements, reports, memos, invoices letters and other documents.
Answered phones and routing calls to the correct person or taking messages also handled basic bookkeeping tasks.
Exercised hands-on approach and effective controls to file and retrieve corporate records, documents, and reports.
Conducted data to prepare documents for review and presentation by boards of directors, committees, and executives.

کمپنی کا لوگو
Digital Services Executive
Dscifer Pvt Limited
جنوری ۲۰۱۸ - جون ۲۰۱۸ | Islamabad, Pakistan


Formulated strategies to build a lasting digital connection with consumers and achieve optimum business results.
Researched numerous verticals to plan and monitor ongoing company presence on social media (Twitter, Facebook, etc.).
Launched optimized online adverts through Google Ad-words, Facebook, etc. to increase company and brand awareness.
Prepared and reviewed online newsletters and promotional emails and organize distribution through various channels.
Shared creative ideas for content marketing and update website, also partnered with media agencies and vendors.
Served as a resource in all efforts to acquire insight into online marketing trends and keep strategies up-to-date.

کمپنی کا لوگو
Accounts and Marketing Executive
RSS Solutions Pvt Ltd
جون ۲۰۱۷ - دسمبر ۲۰۱۷ | Islamabad, Pakistan


Developed marketing campaigns and conducted research and data analysis to identify and define audiences.
Devised and presented ideas and strategies, promotional activities and compiled financial statistical information.
Created business plans to achieve goals and quotas, also led full sales cycle from finding a client to secure new deals.
Identified and tapped new and potential sales opportunities by networking and turn them into long-term partnerships.

تعلیم

Riphah University islamabad
ماسٹرز, ماسٹرز ان کامرس, ‎
Business Economics, Management Sciences (Accounting Finance), Marketing, Auditing
CGPA 3.8/4
2022
bannu university of science and technology
بیچلرز, بیچلرز ان کامرس, B.Com‎
Accounting Cost Accounting Advance Accounting Stats Business Maths
فی صد 61%
2018
Lahore Grammar School
انٹرمیڈیٹ / اے لیول, اے لیول, A Levels‎
Business economics Urdu
درجہ C+
2015
imcb f-8/4
میٹرک / او لیول, سائنس, matric‎
Maths Physics Computer Chemistry
فی صد 60%
2010

پیشہ ورانہ مہارتیں

متوسط Account Management
متوسط Administrative Functions
متوسط Aftersales
ماہر American English
ماہر Analytic and Problem Solving
ماہر Analytical Skills
ماہر Articulate Communicator
ماہر Attention to Detail
متوسط Boutique Knowledge
ماہر Build Strong Teams
ماہر Business Sales Strategy
ماہر Call Center Development
ماہر Call Tracking Metrics
ماہر Client Aquisition
ماہر Client Billing
ماہر Client Retention
ماہر Clientele Development
متوسط Cold Calling
ماہر Committed Customer Services
ماہر Computer Expert
ابتدائی Consortium Management
ماہر Content Developmemt
متوسط Content Writing
متوسط Copy writing
ماہر CRM
متوسط Customer Acquisition
ماہر Customer Analysis
ماہر Customer Dealing
ماہر Customer Interaction Management (CIM)
ماہر Customer Service Management
ماہر Customer Service Operations
ماہر Customer Support Operations
متوسط Education Project Management
ماہر Excel
ماہر Floor Management
ماہر Fluency in Bengali
ماہر Good Communication Skills
متوسط Hiring Employees
متوسط Inbound Lead Generation
ماہر Independent Self Starter
متوسط Leadership And Coordination Skills
ماہر Leadership Skills
ماہر Listening to Customers
ماہر Managerial Skills
ابتدائی Marketing Assessmen
ماہر Microsoft Outlook
ماہر MS Word
ماہر Official Assignments
ماہر Outstanding Time Management
ماہر Project Management

زبانیں

ماہر انگریزی
ماہر اردو

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