خلاصہ

SKYSCRAPERSNOW RAWALPINDI PAKISTAN
(i) Quality Assurance Specialist February 2019 - August 2019
Developing evaluation programs for sales & customer
support teams
Ensuring compliance with company standards
Monitoring Calls/Chats/Emails
Conducting training and coaching sessions for sales &
customer support teams
Preparing weekly & monthly performance reports
(ii) Customer Service Representative January 2018 - January 2019
Helping clients with complaints and questions
Interacting with clients through emails, phone calls, live
chats and text messages
Coordinating with team to resolve clients concerns
Maintaining records of transactions and interactions
Documenting problems, reasons, solutions, and
avoidance methods.
FUTURE NOW TECHNOLOGIES LAHORE PAKISTAN
Customer Service Representative August 2013 - December 2017
Answering to clients inquiries and helping in order
placement via phone and website
Assisting customers with any product related issues and
escalating any of the issues appropriately
Ensuring good customer experience
Meeting Quality Assurance Requirements
Coordinating with sales and verification teams to
maintain accuracy and to achieve customer satisfaction
BRADFORD FISHERIES BRADFORD UNITED KINGDOM.
Customer Service Assistant December 2008 - June 2010
Taking food orders, preparing and serving to customers
Complying with food safety and hygiene standards
Interacting with customers from different cultures
Ensuring customer retention by providing excellent

تجربہ

کمپنی کا لوگو
Quality Assurance Specialist
Skyscrapers Pvt Ltd
فروری ۲۰۱۹ - اگست ۲۰۱۹ | Rawalpindi, Pakistan

Developing evaluation programs for sales & customer
support teams
Ensuring compliance with company standards
Monitoring Calls/Chats/Emails
Conducting training and coaching sessions for sales &
customer support teams
Preparing weekly & monthly performance reports

کمپنی کا لوگو
Customer Service Representative
Skyscrapers Pvt Ltd
جنوری ۲۰۱۸ - جنوری ۲۰۱۹ | Rawalpindi, Pakistan

Helping clients with complaints and questions
Interacting with clients through emails, phone calls, live
chats and text messages
Coordinating with team to resolve clients concerns
Maintaining records of transactions and interactions
Documenting problems, reasons, solutions, and
avoidance methods.

کمپنی کا لوگو
Customer Service Representative
FutureNow Technologies
اگست ۲۰۱۳ - دسمبر ۲۰۱۷ | Lahore, Pakistan

Customer Service Representative August 2013-December 2017
Answering to clients inquiries and helping in order
placement via phone and website
Assisting customers with any product related issues and
escalating any of the issues appropriately
Ensuring good customer experience
Meeting Quality Assurance Requirements
Coordinating with sales and verification teams to
maintain accuracy and to achieve customer satisfaction

کمپنی کا لوگو
Customer Service Assistant.
Bradford Fisheries.
دسمبر ۲۰۰۸ - جون ۲۰۱۰ | West Yorkshire, United Kingdom

Assist in the service of food and beverages to a range of customers and undertake general duties within the busy shop floor.

کمپنی کا لوگو
Computer Lab. Incharge
Govt. Model Science College Mirpur
اپریل ۲۰۰۵ - نومبر ۲۰۰۷ | Mirpur, Pakistan

تعلیم

Allama Iqbal Open University (AIOU)
ڈپلوما, Post Graduate Diploma in I.T.‎
Computer Science
مکمل
2004
Azad Kashmir University Muzfd.
بیچلرز, , Bachelor of Arts‎
English Language
2002

پیشہ ورانہ مہارتیں

2 سال Customer Service Management
ایک سال سے کمDirect Sales
ایک سال سے کمMicrosoft Word
ایک سال سے کمSales Promotion
ایک سال سے کمSix Sigma Green Belt (10-Oct-13)
ایک سال سے کمteam work and time management

زبانیں

ابتدائی عربی
ماہر انگریزی
ماہر پنجابی
ماہر اردو