خلاصہ

Highly acclaimed, bilingual B2B professional with a record of excellence in all areas of client relations, portfolio management, corporate, commercial, SME and government sector. Strong analytical skills with portfolio analysis, loss forecasting expertise, and understanding of financial reporting have delivered superior transparency with credibility organization. Corporate Account Specialist who combines a strategic, customer-focused, and operational mindset with financial management to maximize revenue, profitability, retention, and shareholder value. A strong and positive leader who provides clear direction in empowering teams to develop and implement the strategies and actions to achieve goals. Proven track record in mentoring, motivating, and retaining high performing personnel who thrive in a culture of continuous improvement.

تجربہ

کمپنی کا لوگو
Senior Manager Project Sales
Zameen Media (Pvt) Limited
نومبر ۲۰۱۹ - موجودہ | Lahore, Pakistan

Highly acclaimed, bilingual B2B professional with a record of excellence in all areas of client relations, portfolio
management, corporate, commercial, SME and government sector. Strong analytical skills with portfolio analysis, loss
forecasting expertise, and understanding of financial reporting have delivered superior transparency with credibility
organization. Corporate Account Specialist who combines a strategic, customer-focused, and operational mindset with
financial management to maximize revenue, profitability, retention, and shareholder value. A strong and positive leader
who provides clear direction in empowering teams to develop and implement the strategies and actions to achieve
goals. Proven track record in mentoring, motivating, and retaining high performing personnel who thrive in a culture of continuous improvement.

کمپنی کا لوگو
Regional Business Head
Arzik Laboratories
اگست ۲۰۱۸ - نومبر ۲۰۱۹ | Lahore, Pakistan

Maintaining & Increasing sales of company products. Achieving targets and goals set for the region in given time. Setting sales target for the team and monitoring/ motivating team to attain the required business output.

کمپنی کا لوگو
Corporate Accounts Specialist
Telenor Pakistan
نومبر ۲۰۱۲ - جولائی ۲۰۱۸ | Multan, Pakistan

 Retention and growth of the largest corporate portfolio (Govt & Pvt sector)
 Work to daily, weekly and monthly objectives and targets
 Provide first line support to the tagged accounts
 Ensure 98% collection on monthly basis
 Restrict churn in given threshold / targets
 Ensure Up-Selling of VAS & Devices
 Develop customer relationships by maintaining contact at an appropriate level
 Contribute to the ongoing development and improvement of the customer experience
 Quality management- look for means of improving as well as promoting quality
 Responsible of High Customer Satisfaction and account management

کمپنی کا لوگو
Team Lead Business Segment
Telenor
جون ۲۰۰۷ - اکتوبر ۲۰۱۲ | Lahore, Pakistan

 Team Management
 Postpaid Floor Management
 Coordination with Internal Departments and Improvement in Different Process
 Roster Management
 Service Level Management
 Making shift highlights
 Managing Operational Issues
 Stakeholder Management
 Upselling and upselling campaigns
 RCM analysis
 Brain storming activities by conducting quiz and huddles

کمپنی کا لوگو
Customer Relationship Officer
Telenor
فروری ۲۰۰۷ - جون ۲۰۰۷ | Lahore, Pakistan

 Providing front end support to the postpaid subscribers.
 Involved in process development and process revamping in order to get processes streamlined with the organizational objectives.
 Keeping a strong follow-up on all the issues reported via emails and providing correct and immediate resolution.
 Reporting & Analysis regarding new initiatives that leads towards the increasing in revenue for the unit.
 Planning and developing VOCs to enhance customer experience

تعلیم

Virtual University of Pakistan
بیچلرز, , BCS(Hons)‎
2006

پیشہ ورانہ مہارتیں

ماہر Commercial Awareness
ماہر Conservation Awareness
ماہر Convincing Skills
ماہر Corporate Sales Management
ماہر Food Knowledge
ابتدائی Interior Designer
ماہر Portfolio Management
ماہر تسويق الشركات
ماہر علم الأشعة البعادي

زبانیں

ماہر اردو
ماہر انگریزی