Manage Guest Room
DSR
Check in Reports
Check Out Reports
Maintain infrastructure, interior

• Effectively deliver prompt, efficient, friendly, and quality service at all times to execute seamless guest relations implementing strong interpersonal skills, facilitate guests to table; describe the characteristics, and descriptions of menu selections and increase sales in different sundries.
• Oversee customers’ questions regarding events, contracts signing and event supervision on the day of the event.
• Resave all the event meeting requests and sent offers, menus and prices of the packages to the customers.
• Responsible for supervising daily operations of banquet area to ensure proper procedures and optimal level of service, quality, and hospitality.
• Maintain booking record, banquets hall and sale record.
• Function in close coordination with clients, vendors, i.e. Caterers, Floweriest, DJ, Photographer etc.
• Organize official function like Corps Comds, Army Gen Officers, Army Chief, Special Pakistan Days events etc
• Manage the Exhibitions, i.e. Food Gala, Shopping Festival, Music

• Directed the registration process and accurate accounting of all rooms, greeted guests, contacted housekeeping and maintenance departments, controlled guest check-ins and check-outs appropriately.
• Quickly responded to calls and queries regarding the club services, charges, travel directions, dining and sports facilities; provided guests with room keys, and accurate credentials; took payments and reservations over the telephone.
• Collected subscription fees and other club dues from Members as well as sustained all record relevant record.
• Deal with Club Members, Guests, Visitors and Phone.
• Give/ Collect all information about Club.
• Booking banquets functions, restaurant and guests rooms.
• Oversaw customers’ questions regarding events, contracts signing and event supervision on the day of the event.

• Efficiently supervised all business development operations of the organization and delivered first rate support and advice to direct and indirect sales and marketing teams to achieve targets and raise business.
• Implemented an integrated range of customer service procedures consistent with the overall goals/objectives of the business, focused on revenue growth and customer satisfaction.
• Developed and implemented new marketing and customer experience strategies and analyzed employee performances to assure customer/employee satisfaction and business growth.
• Established UBL OMNI, through customers, retailers and also developed new areas for more business.
• Identified new business opportunities through existing relationships by upselling and cross selling.
• Inspection All relevant areas for build new retailers
• File Collecting & Re-Arrange also coordinated with relevant Pers

• Provided professional and friendly customer service, greeted all customers, and resolved all inquiries and complaints in a prompt manner to ensure client satisfaction and retention.
• Remained abreast on current policies and procedures, promotions and products offer to the customers in accordance with regulatory requirements.
• Expertly designed and executed departmental and organizational policies and procedures to maximize output, while following company policies.
• Supervised expenses, organized paperwork, documents, and computer-based information.
• Looked after updated record for employees and clients.
• Market visit for complaints and motivate Retailers.
• Expertly delivered administrative and clerical support to the executive, upheld daily task list, arrange meetings and create appointments with individuals on a priority basis.
• Prepaid and Postpaid sales.
• Organized files of sales, purchase, Customers Services etc.

• Competently established a sales strategy to achieve sales goals and revenues, organized sales action plans, and liaised with company functions to ensure achievement of sales objectives.
• Developed new markets, established market & achieved the target goals through demonstrated abilities in enhancing business volumes.
• Sustained high level of professionalism, integrity, customer satisfaction and sales growth by utilizing a diversity of marketing methods; addressed needs and requests, adhered to customer service standards and protocols.
• Sims Card and Sales Recharge Balance.
• Market visit on daily basis for achieve targets.

• Delivered customers services and product info to visitors as well as guideline to visitor about their complaints.
• Organized files of sales, purchase, Customers Services etc.
• Addressed customer complaints and concerns by collaborating with employees and ensured the swift resolution of issues to preserve customer loyalty in accordance with company policies.
• Provided administration support including filing, creating employee files, and routing customer inquiries to appropriate personnel.