خلاصہ


To work in a fast paced environment that would 


allow for personal growth and development 


and where I can add value to the system,


making sure that all my skills and 


competencies are not only utilized but as well 


as groomed and polished


تجربہ

کمپنی کا لوگو
Executive Secretary & Administrator
TGP
اکتوبر ۲۰۲۰ - موجودہ | Lahore, Pakistan

Organizing necessary meetings, planning events, developing a long term schedule, and managing the executive\'s phone calls.
Furthermore, doing addmisistration and record keeping work. 

کمپنی کا لوگو
Business development executive
zameen.com
فروری ۲۰۱۹ - فروری ۲۰۲۰ | Lahore, Pakistan



EMPLOYMENT EXPERIENCE

AAS PROPERTIES(LAKE CITY)
Sales Executive
April, 2020 – Aug, 2020
Meeting assigned sales targets.
Data collection and survey through outbound calls.
Provides customer support and handles the queries of clients.
Ensuring that customer’s requests are attended accordingly.
ZAMEEN.COM
Tele Sales Executive
Feb, 2019 – Jan, 2020
Meeting assigned sales targets.
Training new hiring representatives and facilitating in continuously 
improving process.
Keen monitoring of team member’s performance in order to keep profiles.
Responsible for management and leadership of Clients.
Supporting service level by answering calls within given AHT
Data collection and survey through outbound calls.
Maintains record of all inquiries & related details in Computer Systems
Provides customer support and handles the queries of clients
Follow up customers and their complaints.
IBEX GLOBAL (The Resource Group)
Lead Agent - Operations
Aug, 2014 – Jan, 2019
Monitoring Real Time Stats.
Conducting Quality session with the team and Monitoring Floor 
in absence of Supervisor.
Answered phones and responded to customer requests.
Had the understanding of the basic KPIs.
Provided customers with product and service information.
Complete call logs and reports.
Recognized, documented and alert the supervisor of trends in 
customer calls and recommended process improvements.
During my 5 years tenure of working in Ibex Global, 
I have also worked as Consumer Engagement Officer 
for campaigns like NESTLE, Punjab Commission on the 
Status of Women (PCSW), British Council, Asaani.pk, 
LG Electronics and CERP Government Helpline.

تعلیم

University of the Punjab
بیچلرز, بیچلرز ان کامرس, ‎
Commerce
2013

پیشہ ورانہ مہارتیں

ماہر Ability To Multi-task
ماہر Accounts / Manager
ماہر Accounts Administration
ماہر Administrator
ماہر American Accent
ماہر Analytical Skills
ماہر Analyze Information
ماہر ATL
متوسط B2B
ماہر Banking
ماہر British Accents
ماہر BTL Marketing
ماہر Building Business Relationship
ماہر Call Controls
ماہر Client Deailing
ماہر Client Dealing
ماہر Client Handling
ماہر Commercial Business Command
ماہر Communication Skill
ماہر Communoication
ماہر Company Secretarial Work
ماہر Computer Information Systems
ماہر Computer Knowledge
ماہر Computer Operations
ماہر Configuring Software
متوسط Content Writing
ماہر Coordination
ماہر CRM Analysis
ماہر Cross-Cultural Communication Skills
ماہر Customer Acquisition Skills
ماہر Customer Orientation
ماہر Database Management 
ماہر DMVS
ماہر Document Handling
ماہر Documentation Management
ماہر Emergency Working
ماہر Employee Relations Management
ماہر Energetic Skills
ماہر Excellent Communication
متوسط Export Management
ماہر Familiarity With CRM
ماہر Fluency in Bengali
ماہر Fluent in English
ماہر FMCG
ماہر Guest Relation
ماہر Handling Assignments
ماہر Hardworking And Obedient
متوسط HR Coaching
ابتدائی Human Resource
ماہر Industrial Pipes Knowledge

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