Fixed Assets Inventory Management Unit

Provide support/ training to facilitate internal customers (Regions/ branches/departments) for the use of ERP to view Asset/ to take physical count of assets through ERP/ initiate transfer and disposals in ERP.
Develop dashboards for Fixed Asset to get real time insights and competitive analyses and use them to identify items that require urgent action, streamlining workflows and properly purposing resources.
Request Finance to Update (FAR) on daily basis (or as and when required).
Ensure swift and complete resolution of internal customer’s queries and complaints.
Assist Fixed Asset Inventory Management Unit in implementation of TAT monitoring and control.
Assist Fixed Asset Inventory Management Unit to observe ethical and professional handling of valuators, bidder,daily wage earners (loader), warehouse staff and by demonstrating respect/compassion to get the task done in line with approved policy and procedure.
Ensure to support and assistance for Fixed Asset Inventory Management tagging and reconciliation project.
Assist unit head in FA processes review and to implement lean but controlled solutions for internal customer to improve their experience).

Billing Unit

Perform Comparative analysis of MIS, janitorial and tea boy services, Prestige branches payment invoices.
Develop dashboards for vendor payment, reviewed MIS, and analysis the data for various management level.
Assist and support to Branch operations for provision of Janitorial and Tea boy services to Branches across Pakistan includes complaint resolution, performance monitoring and timely payment.
Prepare accruals by coordinating with GAD units for an appropriate recording of expenses within the month and onwards reporting to COO-Office.
Analysis the services and develop dashboard for performance feedback evaluation of janitorial and tea boy FTM of 2021.
Assist and support to Prestige branch for Barista services across Pakistan includes complaint resolution,performance monitoring and timely payment of Barista salaries.

Monitor documents tracking within MIS.
Review Documents, payment invoices including (invoices received, reviewed, returned for resolution of discrepancies, for ratification, for payments processing and payments made through pay order/direct credits tosuppliers).
Review supporting documentation and make sure to provide (PR/PO/Agreements/ Approvals/ payment Term agreed etc.) attached to invoices for accuracy and completeness before initiating ratification.
Maintain good relationship with customer and vendors to help them track their invoices amount within limited time and prioritization & Categorization of payments: priority-based approach to be adopted to clear the payments and monitor closely.

Provide exceptional customer service through various channels including phone, email, and chat.
Resolve customer inquiries and complaints promptly and effectively to ensure high levels of satisfaction.
Maintain up-to-date knowledge of company\'s products, services, and policies to assist customers with their needs.
Collaborate with cross-functional teams to improve customer experience and identify areas of improvement.
Answere customer inquiries via phone, email, and chat in a timely and professional manner.
Achieve and exceeded individual and team performance metrics including customer satisfaction, first call resolution, and average handle time.
Documente and escalated complex issues to the appropriate team or department for further investigation and resolution.