یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Call Center Agent

Physcian EMR (iPEMR)

لاہور ، پاکستان

درخواست بھیجیں

اگست ۰٦, ۲۰۲۰ شائع ہوئی 10 نے دیکھا

PKR. 45,000 - 60,000/Month

Providing full customer support; taking calls of clients and addressing their issues and concerns.
Responding to emails of all clients and addressing their issues.
Taking sign off from clients via email when their issues are fixed.
Reporting issues of clients and bugs in the system to technical team and working with them closely to get those issues/bugs fixed.
Creating users’ login in the system for all the users of all the practice and sharing login details with them.
Preparing presentations and training documents for the clients.
Training doctors and their entire staff online (Nurses, Front Desk, Managers, Supervisors) on software.
Giving demo of EMR to new clients.
Doing follow-up with clients interested in demo and with ones who had taken demo of EMR.
Online meeting with clients regarding their requirements/changes in the system and getting their feedback about software.
Working closely with technical team on how the changes/requirements from clients could be incorporated in the system.
Follow-up with technical team on the progress of requirements/changes in system requested by clients.
Showing the requirements/changes updated in the system to clients and taking sign off.
Working as Implementation coordinator, discussion with clients about data/info required for setting up their practice in software.
Gathering all the data/info from clients by follow-up calls and emails. Entering all the data in the system.
Adding new templates in the system for all the doctors as per their provided samples.
Copying existing templates with help of technical team to new practice database if they don’t have their own template
Checking all templates and their impacts in the encounter before giving access to client.

Job Specification

Exceptional customer service, active listening, and verbal and written communication skills
Understanding of company services and policies
Adaptability and accountability
Fluency in English is must