یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Support Representative

Programmers Force is a product-driven software company that excels in the field of Artificial Intelligence and Machine Learning since 2016. The company was founded by the team of visionary entrepreneurs that led its operations under software development, data science, DevOps, system architecture, big data processing and blockchain based applications development. We take pride in our diversified workforce with talent coming from top institutions of Pakistan and abroad. Our vision is to create innovative and intelligent business solutions through the development of smart web & mobile applications with a mission to support global industries in their day to day business challenges. Our specialized teams posses tacit knowledge of high-tech systems that enables us to tap businesses from more than 200 countries worldwide. This is just a beginning for us! We are in search of talented candidates with technical expertise who can add value in our fast paced and work intensive environment.

If you are up for this challenge, you know where to apply!

We are looking for a Customer Support Representative to provide technical support to users in an efficient and accurate manner. You will be considered the firm’s front liner and you will deal with client inquiries and technical problems through online communication platforms.

Skills & Requirements

Proficiency in English with British or American accent.
Excellent English writing skills
Ability to explain functions and procedures of software products to international clients
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Coordinating with technical team and potential customers to understand the product in hand and market needs.

Must have:

Strong communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Good communication and presentation skills
Experience in working as part of a team
Ability to adapt and learn new technologies
BS degree or equivalent

Perks & Benefits:

25 paid holidays yearly.
Lunch provided.
EOBI Facility.
Medical Insurance.
Life Insurance.
Flexible Working Hours.
Payment for Overtime.
Enjoy your weekend, we work on weekdays only.
Indoor Gaming - Perfect balance between work and play.
Personal Growth - Learn the best from the best.
Opportunity to engage in local and international trips.
Performance based Bonuses.
Performance based salary increment and promotion.

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

5 آسامیاں

نوکری کی شفٹ:

تیسرا پہر (رات)

نوکری کی قسم:

مستقل

نوکری کا مقام:

لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

تجربہ:

1 سال - 2 سال

اس سے پہلے درخواست دیجیۓ:

نومبر ۱۱, ۲۰۱۹

تاریخِ اِشاعت:

اکتوبر ۱۰, ۲۰۱۹

Programmers Force

انفارمیشن ٹیکنالوجی · 51-100 ملازمین - لاہور

پیروی کریں

Programmers Force is a FinTech Software Development company that develops applications for large scale financial institutions around the world. With us, you’ll get to work in multiple frameworks and learn to make them intelligent using machine learning. Our vision is to create innovative and intelligent business solutions through the development of smart web & mobile applications with a mission to support various industries in their day to day business challenges. You’ll get to work with tech geeks whose expertise include Artificial Intelligence (AI) based software, Application Programming Interface (API) development and Integration, FinTech Solutions, Enterprise Applications, Mobile App Development and Big Data Processing. With a versatile and experienced workforce, we are dedicated to introduce modern business solutions to help global businesses increase profitability and drive ahead of their competitors. From web developers, project managers, UI/UX designers to system architects, we have people who are talented, skilled and have expertise in a diverse range of competencies. We are on the hunt for candidates with technical expertise and skills required to develop and design efficient system software and applications. If you think you’ll be a good fit for our company, apply away! Programmers Force is an equal opportunity employer. We provide lucrative benefits to our employees, which include 25 paid holidays yearly, lunch, EOBI facility, flexible working hours, payment for overtime hours, indoor gaming, local and international trips, performance based bonuses, increments and promotions. We look forward to welcome you as a part of our team!