Position: Psycho-social Support Assistant
Reports to: Project Coordinator
Location: Peshawar, Pakistan
Position Summary: Psycho Social Support Assistant (PSSA) is responsible for counseling, Psychosocial support education and awareness. PSSA is also responsible for managing organization’s toll-free helpline. PSSA will provide awareness, counselling on stress and anger management and referral support where needed. PSSA will develop linkages and referral mechanisms with hospitals, COVID-19 isolation centers and other service providers to facilitate communities.
The post holder will provide support to project in running the helpline and to counsel, educate or refer beneficiaries to respective service providers. The helpline will provide critical one-on-one information to effected people and ensure confidentiality of cases. The information provided will include COVID-19 awareness and prevention, correct use of hygiene supplies and guidance in case of symptoms and counseling on anger and stress management. S/he will do the necessary follow up calls to the beneficiaries and will maintain the data. S/he will constantly update the data regarding relevant service providers in the target districts. The post holder will also ensure that organization’s Protection policies and procedures are effectively followed and implemented in the office and that protection/safeguarding matters are responded to in a sensitive manner. S/he must know/learn and abide by organizational rules, regulations, and donor requirements concerning protection, safeguarding and dealing with the beneficiaries.
Key Responsibilities:
Qualifications & Requirements:
This position demands dynamic individual with a good communication, inter-personal and analytical skills to achieve results in demanding and often difficult environments.