یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Assistant Manager (Contact Center) Lahore

PTCL Group

جولائی ۰۸, ۲۰۲۰ شائع ہوئی 14 نے دیکھا

Operational Activities

Managing 1218, 1260 corporate, SMB and employee helpline.
Improve help line productivity by highlighting deficiencies and recommend changes in existing system & processes
Implement Best in class customer experience.
Work to increase Customer Contact Handling and offer FCR.
Precise utilization of Overall Workforce to gauge maximum Occupancy.
Analyze repeated callers and develop strategy to reduce repeat calls.
Responsible to achieve the Contact Center 1218 KPIs target as set by the management. Directly supervise and monitor the performance
Increase data base accuracy through Know your customer.
Effective work to increase Employee Engagement Index.
Ensure preparation and distribution of monthly performance reports.
Assure audit compliance and procedure quality control and recommend, initiates corrective actions.
Work with internal support teams for rectification of pending issues
Coordination with IT/IS in case of any major downtime occurs in order to maintain service continuity and help line availability.
Increase customer satisfaction through pledge.
Enhance corporate customer’s satisfaction through addressing complaints correctly & timely.
CC staff skills/capability index enhancement and maintain targeted CQI (Call Quality Index) & info accuracy.

نوکری کی تفصیلات

صنعت:

ٹیلی کمیونیکشن/آئی ایس پی

کل عہدے:

1 اشاعت

نوکری کی قسم:

مستقل

نوکری کا مقام:

لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

اس سے پہلے درخواست دیجیۓ:

اگست ۰۹, ۲۰۲۰

تاریخِ اِشاعت:

جولائی ۰۸, ۲۰۲۰

PTCL Group

ٹیلی کمیونیکشن/آئی ایس پی · More than 5000 ملازمین - لاہور

پیروی کریں

pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p