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System Support Engineer

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System Support Engineer

Job Locations: Karachi, Pakistan

Functional Department: Technology

Type: Regular, Full-Time

Working Hours: 12:00 pm - 9:00 pm PK time (on rotation)

Responsibilities, include but are not limited to:

Provide IT support to local and remote employees in the morning / evening shift to our team in Pakistan and US.
Access & permission provisioning to tools and platforms.
Troubleshoot issues of employee's workstations.
Ability to work with local and global vendors.
Ensure up time for Internet and LAN / WAN connectivity and work with ISP for backend issues.
Work on CICD tool for deployment & automation
Work on AWS Cloud to setup environment as per need.
Manage JIRA (Cloud) ticketing system.
Manage SharePoint (Cloud) system.
Setup workstations windows and Linux servers.
Help NOC Team for the software scheduled releases.
Maintains SLA on JIRA ticketing system for timely customer issue fixation.

Education and Experience:

BS Computer Science or equivalent degree.
Minimum 3+ years of work experience.
Self-motivator and good Team player.
Excellent working knowledge on all areas those are defined under Responsibilities above mentioned.
Excellent English communication skills.
Understanding & working experience on Cloud Computing.
Should have some background experience on Cloud environment setup.
Eager to learn how to setup infrastructure on Cloud and shadow experience Cloud Network Admin.
Knowledge on IT ticketing system like JIRA/etc.
Windows Desktop Environments including Windows 10
Hands on Linux environment
Windows Server 2008/2012
Cloud based email system (office 365)
Good understanding and Knowledge on AD/DC, DNS/DHCP, Nagios.
Good understanding & knowledge on web filter / firewall devices
Good understanding and knowledge on VMware vSphere and /OR other virtualization tools.
Good understanding of networking concepts/protocols such as TCP, UDP, FTP, HTTP, SNMP, NAT/PAT etc.