"We are looking for a Customer Support Manager for a renowned organic beauty and skin care brand based in Lahore, Pakistan."  

Key Purpose:

We are looking for an experienced Customer Support Manager to oversee the customer support team and handle all customer-related affairs. As a Customer Service Manager your role primarily involves around providing a productive and motivating working environment, addressing any issues/disputes from customers or clients, communicating with customers either via phone, email or face-to-face in relation to a product or service, plus overseeing a team of Customer Service agents. You will be acting on behalf of the company, so it is paramount that you know and understand the company vaues and always act in a professional manner, using language that aligns with that of the company.

 Responsibilities:

  • Delivering a comprehensive service to inquiring customers
  • Possibly delegating certain customer inquiries to specific teams
  • Managing the customer support team
  • Managing customers’ accounts
  • Keeping a record of customer interaction and details of actions taken
  • Communicating with internal teams to discuss sales targets
  • Generating sales leads, building sustainable relationships where necessary
  • Reporting back on results
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets

Essential Qualifications:

Education:

BS degree in Business Administration or related field

Professional Experience:

3 to 5 years’ experience in relevant field.

Behavioral Skills and Competencies:

  • Good verbal and written communication skills
  • Interpersonal skills and the ability to work well with people at all levels
  • Attention to detail and a well-organized approach to work
  • The ability to prioritize work and to work well under pressure
  • Management skills
  • Team working skills
  • An understanding of customer service practices
  • Integrity and discretion when handling confidential information
  • A thorough knowledge of the product or service the company they work for is offering
  • Computer literacy in order to type up reports, results and details of customer interaction
  • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
  • Good verbal and written communication skills
  • Interpersonal skills and the ability to work well with people at all levels
  • Attention to detail and a well-organized approach to work
  • The ability to prioritize work and to work well under pressure
  • Management skills
  • Team working skills
  • An understanding of customer service practices
  • Integrity and discretion when handling confidential information
  • A thorough knowledge of the product or service the company they work for is offering
  • Computer literacy in order to type up reports, results and details of customer interaction
  • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager

نوکری کی تفصیلات

کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
محکمہ:
Marketing
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
ڈگری کا عنوان:
BS degree in Business Administration
کیریئر کی سطح:
تجربہ کار پیشہ ور
تجربہ:
3 سال - 5 سال (3 to 5 years’ experience in relevant field.)
اس سے پہلے درخواست دیجیۓ:
نومبر ۱۱, ۲۰۲۱
تاریخِ اِشاعت:
اکتوبر ۰٦, ۲۰۲۱

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

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