GENERAL-PURPOSE OF THE POSITION
This position is part of the critical Helpdesk Operations team who responds to customers’ requests. The helpdesk team triages and prioritizes the tickets, finds the root cause of the issue and then tries to resolve the issue. If unable to resolve Helpdesk team escalates to senior engineering team members for resolution. Technical knowledge or the ability to find answers is required.
DUTIES
KNOWLEDGE, SKILLS, AND ABILITIES
EDUCATION AND EXPERIENCE
Rozee is Pakistan's # 1 online job site which connects talent with opportunity. Rozee provides services to job seekers and employers by providing them one platform for job searching and hiring, respectively. As Pakistan’s largest online recruitment platform, it is used by over 100,000 employers and 9.5 million professionals. Since its inception, Rozee’s platform has facilitated over 1 million job placements and has the largest database of searchable CV’s in Pakistan.