یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Support Specialist

SAPRO

ستمبر ۲۹, ۲۰۲۱ شائع ہوئی 5 نے دیکھا

PKR. 45,000 - 50,000/Month

We are looking for Customer Support Specialists with experience of working with US clients (call Center experience and English language proficiency are a must for this job).

The responsibilities will include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

You should also be familiar with help desk software.

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Update our internal databases with useful discussions with customers
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

Requirements

Experience as a Customer Support Specialist or similar CS role
Familiarity with the call centre and US market is a must
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Candidates with O and A levels background will be preferred.

مہارتیں

Call Control Database Management American Accent

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

10 آسامیاں

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

Gulberg, لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

2 سال

اس سے پہلے درخواست دیجیۓ:

اکتوبر ۲۹, ۲۰۲۱

تاریخِ اِشاعت:

ستمبر ۲۹, ۲۰۲۱

SAPRO

انفارمیشن ٹیکنالوجی · 1-10 ملازمین - لاہور

پیروی کریں

SAPRO was founded to support businesses achieve and exceed their set targets in all of their back-office departments, to convert opportunities into results, to bring happiness to their internal and external stake holders and make their lives more fulfilling. After working for over a decade for companies like Cisco, Vodafone, VimpelCom and others, Shaun and Arslan decided to provide much-needed innovative services of off-shore back-office processes outsourcing with a remarkable quality and an unmatched pricing. In 2016, SAPRO was setup with just a single client and now we are providing one of the most comprehensive global business solutions for increasing revenues for the businesses and creating sustainable growth. SAPRO is leading the off-shore Business Management movement, making talent more accessible and opportunity more achievable.