یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Services Officer

SDK Textile

اپریل ۰۵, ۲۰۱۸ شائع ہوئی 1 نے دیکھا

PKR. 20,000 - 30,000/Month

Job Description

We are a UK based company, doing online retail business since 2014 through different ecommerce channels like Amazon and eBay.

We are looking for an individual with experience in Customer Services department / Sales and able to manage our eBay/Amazon store Queries, Returns, resends, claims and product listing etc. Prime responsibility of an individual would be managing the whole operations Customer services of Amazon / eBay stores. Ideal candidate should possess detailed knowledge about Amazon and eBay store

Candidate must have 2 to 3 years of experience in Customer Services

Candidate should be A-Level/Bachelor / Master QUALIFIED

Individual having the ability to read, write, and speaks English fluently
E-commerce store support he can take care of returns, product queries, order status Etc
Online Web store exposure of store tools such as eBay, Amazon, etc.
English communication and computer proficiency is required.
Strong phone contact handling skills and active listening.
Customer orientation and ability to adapt/respond to different types of characters.
Manages complex transactional or emotional customer situations promptly and professionally.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods.
Excellent communication and presentation skills.
Ability to multi-task, priorities, and manage time effectively.
Should be able to assure 100% customer satisfaction.
Communicate timely correspondence back to customers, track and resolving any issues regarding product.
Call Uk base courier companies to get the status of parcels and update onward to customers accordingly
Maintain healthy relationships with existing customers to retain them.
Responding to the customer’s queries within the given time frame

Selected candidate will be offered market competitive salary with other benefits. Females are also encouraged.