یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Account Manager

SDS IT

اسلام آباد ، پاکستان

درخواست بھیجیں

اپریل ۲٦, ۲۰۲۱ شائع ہوئی 2 نے دیکھا

RESPONSIBILITIES:

Increase customer adoption volume within existing assigned partnerships through account relationship and planning. Pipeline management and forecasting done via SalesForce.com.
Ensure customer satisfaction and customer retention through consistent, productive account calls. Lead Client Business Review (CBR) activities with consistency.
Capture information for case studies and referral information.
Develop Trusted Advisor Relationships with Key stakeholders in their assigned base of accounts.
Develop custom transition and integration process with the sales team to ensure the handoff from sales activity is seamless to the client that includes all stakeholders.
Act as the escalation and innovation point of contact for existing and new customers under 1000 employees.
Ensure customers receive requested products and services in a timely fashion.
Communicate evolving customer needs to relevant departments.
Deliver demos/presentations and understand nuances of products.
Identify opportunities to grow business with existing customers.
Coordinate with internal teams to ensure customer needs are me.
Keep detailed records of customer interactions in the CRM platform and maintain a database of contact information.
Escalate technical concerns through inside customer success team for follow-up and resolution.
Keep up to date with company offerings and industry trends.
Represent the company by consistently demonstrating the understanding and modeling of company’s mission and values.
Align the overall corporate solution to the client’s business needs, challenges, and technical requirements.
Strong interpersonal and communication skills: writing, editing and presenting.

REQUIREMENTS

Bachelor's degree in Business or Marketing.
3 years-experience in customer focused roles such as Customer Service, Account Management.
Experience in financial services/banking is an asset.
Discipline to manage multiple accounts.
Ability to understand the customer’s needs.
Basic computing skills. MS Office. Salesforce or HubSpot CRM experience is preferred.
Strong verbal and written communication skills.
Good administrative and management abilities.